Find all hotels by Preferred in Riverside Terrace, TX

" Be cautious when a hotel offers you an “upgrade” that you did not ask for. I stayed at the **Royal Sonesta in Houston** last weekend, and it was one of the worst hotel experiences I have had. When I asked for a room with a queen bed, the receptionist told me none were available. She went to the manager’s office and returned saying they could upgrade me to a room on the Executive/Concierge floor instead, describing it as a spacious room with a lovely view. I was pleasantly surprised at first, but soon realized it was not really an upgrade or a favor. Unfortunately, the reality was very different. The room was extremely small—more like an airport hotel room—with a very average view. The most disappointing part was the bathroom. The bathtub and shower head were extremely old, and there was no handheld shower. The shower head looked so old and dirty that taking a shower was quite unpleasant. I asked if they could move me to a room with a handheld shower so I could help my elderly mother shower. I was told those are only available for disabled guests. I explained that my elderly mother does have mobility issues, but I was then informed that no rooms with a handheld shower were available at that time. The breakfast was also below average, so I would not recommend paying the $30 per day for it. In addition, there was no bellman, and there seemed to be only one recepti"

"The shuttle was easy."

"The floor we were on had wall paper falling off the walls, it smelled like marijuana, and we had water dripping out of our shower ceiling for no apparent reason whatsoever. The breakfast buffet looked pitiful, don’t pay for it. Bed was as expected. Everything was showing unmanaged wear and tear."

"Not sure if there was a gym. Staff was friendly but my room had bed bugs. They did move me to another room on z different floor"

"Good"

"Room was great."

"Beautiful hotel with all you can need right on site "

"False Advertising= very dissapointed. The Deluxe room queen size bed images is incorrect. There is an image where there is a couch and TV in a seperate room divided from the bedroom by double doors. I can personally state that my room came with no such thing and I purchased that room in the impression that I would get that extra room. Breakfast was $18 per person and looked like a continental breakfast. We asked for robes, in person in the lobby, to be brought up and never arrived. The water in the shower smelled like the ocean in corpus. The check in staff was average. And I paid for Valet and all they did was park my car on arrival. I left 3 times during my stay and was given my key each time and I parked it myself. I was only “valet-ed” once. "

"“Suites” were out dated, smell of old water and stained sofas. We had two rooms and the “studios” were remodeled and much more clean. Don’t recommend suites and staff was overall pretty rude and annoyed. "