“El lugar estaba muy limpio, agradable, muy serviciales, lo único fue que la cama rechinaba al moverte pero nada grave, sin duda volveríamos a hospedarnos en el lugar.”
“The air conditioning in my room did not work. I reported it several times, and staff kept saying they were working on it, but nothing was resolved. I requested another room and was told none were available. The only solution offered was a fan.
I paid full price for a room with working air conditioning, and a fan was not an acceptable replacement. Because the issue remained unresolved, I left and returned home. I am requesting a refund because I did not receive the accommodations I paid for.”