“The condo itself was fine, but we had an issue with the hot water heater not working for the entire weekend stay. The property management company was responsive, but unfortunately the replacement part was not available during our stay. While it was an inconvenience to be without hot water for our stay, these things can happen. I was quite surprised when the company then rated us a terrible guest. I'm confused as to why this was done and they have not responded to my questions on the matter.……
“The condo itself was fine, but we had an issue with the hot water heater not working for the entire weekend stay. The property management company was responsive, but unfortunately the replacement part was not available during our stay. While it was an inconvenience to be without hot water for our stay, these things can happen. I was quite surprised when the company then rated us a terrible guest. I'm confused as to why this was done and they have not responded to my questions on the matter.……
Joanna N.