“I travel frequently for work and stay in hotels regularly, and this is the first experience poor enough that I feel compelled to advise others to stay elsewhere.
The humidity in my original room was excessive—business papers curled from the moisture, the sheets felt damp, and even the carpet was damp. I reported the issue and asked that the unit be checked. When I returned from work and followed up, the front desk had no knowledge of my request and then said it “must have been checked.” After……
“They overbooked and I didn’t have a room when I checked in 8:00 at night. I wasn’t the only one who didn’t have a room either. The front desk person was very rude about it.”
“I prebooked and paid online 6 hours in advance and when i arrived at the hotel around 12am there was nobody at the front desk to unlock the front door for me. There was a message posted on the door saying no check in after 12am, no exceptions. I later reviewed the website to see if that was posted anywhere and it was not. I ended up having to stay in a different hotel for the night. The next morning I gave them a call and asked if i could have a refund or have credit for another night there and……