Search and Rent Runaway Bay Condos

"The resort is beautiful, however nothing about my experience here was convenient. Check in took an hour, we had 3 rooms w 5 occupants which lead to a lot of confusion for some reason. Next came the food, it’s all inclusive but between 4-6pm when the restaurants are closed to prepare for dinner finding food is exhausting. Room service takes at least an hour and must be ordered through their “app” that barely works. Forget trying to call room service they never answer, we even tried calling the front desk to have them transfer us to them, still no luck. On one instance room service marked the food as delivered, we were heading back to our room only to find that the food wasn’t there. We tried calling no answer and food service after 10 is $25……so we chose not to reorder. For a 5 star hotel I was expecting a 5 star experience. I probably won’t be returning, however the staff were very nice. "

"Staff was great, food was good. They don’t enforce the no saving pool chairs so it was difficult to get a chair by the pool. Some of the reservation systems for dinners were inefficient."

"Now I tried to give this property grace because the employees are so sweet. The managers and staff truly Are understandable. This property was far below my standards. You have to be accustom to staying at like a Red roof Inn in the states to be comfortable here. Ants on the bed biting me at night. Rust and peeling of paint. No care given to the property grounds. The bar had basically no drinks. No grill guy cooking with no gloves and scratching every part of his body. I’m in the medical field and was severely disgusted. What was suppose to be a 4-5 night stay ended up being a one night and left to go to Moon Palace. Where it felt like a breath of fresh air. Back to this resort— the slide looked as if it needed renovation. Horrible condition. The beach access was minimal and filthy. Nothing was neat and nothing looked like the pictures. It took me a while to do this review because I want all businesses to make money but this one is for people looking to getaway with the bare minimum. The food was HORRIBLE my kids described it as eating cardboard. Like eating just to get full because nothing had a taste. It was the worst hotel I have ever stayed at. But the staff was understanding to my standards and allowed me to depart. The check-in process was still on paper. Like literally where is the money going—not in improving the facility. They blame it on the hurricane come like the hurricane should have just take it away. The blame Wi-Fi, food, light, everything on the hurricane."

"This hotel was the worst experience. I got food poisoning from the breakfast parti. The room was located right out side of the main road so it was LOUD! The censor in the bathroom kept going out. If you could afford to, stay somewhere else. "

"From arrival to departure, Excellence at Oyster Bay was the supreme experience. The staff was kind, caring, polite, efficient, professional, classy, and ready to respond to your every need or request. Shout out to Sharika (front desk), Aaron (guest services) that made sure we were settled in and checked on us throughout our stay."

"The stay was excellent!!! The staff as professional and the food was amazing! I would highly recommend."

"Everything was good."

"My husband said all the staff were very friendly and polite. The food was "

"Lovely jamacian owned ran business The back garden is lovely the pool lovely and the breakfast and staff were wonderful and helpful "