Just Not Comfortable
Posted Oct 27, 2016
This hotel seemed like a good deal, and the price was very good, especially when combined with a rental car. I had a lot of hopefulness for a pleasant stay, based upon the mostly good reviews. What I found was the not-so-good reviews are the more relevant.
The woman who checked us in was pleasant. It was puzzling to have to sign off on their parking fee ($6 per day - a pittance in a big city) and more troubling on their policy of forcing customers who check out early to pay a penalty. But it was right there in writing...and I should have seen why at the time, but there was that hopefulness that I had gotten a great deal. I signed, and we checked in.
The smell hit us as soon as we walked in the door. A bitter, unpleasant smell, slightly masked by an awful, strong citrus room freshening spray. I would've requested a room change, but the clerk made a point of telling us at check-in that the hotel was booked that night, & the early-checkout agreement I had just signed was in my head. I did a quick room check and the room was mostly clean. No sign of insects, carpet was clean, bed linens were clean, bathroom was clean and recently renovated. The room furniture looked 20 years old and was very dinged up. We were tired, so we settled in.
I woke up itching all over, skin reacting to whatever laundry products they use on the linens. They wouldn't waive their penalty, even for this. So we left and paid more of our hard earned money for nothing. Feels like extortion!
Comment from Hotel Management
Oct 28, 2016 by AK, Hotel Management
First, I apologize for not meeting your expectations with respect to your recent stay. It disappoints me to hear comments like this, after the time, efforts and expense that we have invested in our people and property.
I sincerely hope that you would give us another chance to serve you, and I can assure you that
we are continuing to work harder to give our guests a great hospitality experience each and every time.