Ratings based on 717 Verified Reviews

2.8 out of 5
53% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from alberta

Really bad hotel

Posted Jan 14, 2017
I found a lighter in my bed,it was under one of the pillows. Plugs in the "bathroom" (the sink is the room inside the door) don't work and look burnt out, gym literally only has one dumbbell. It was close to the airport, but for what it's worth, go over to San Bruno and get a car (cheaper than the airport and not far) and then travel a further to a nicer hotel. This one was rough.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Jon, Thanks for sharing your experience. I will share your comments with our team in tomorrow mornings team huddle. All feedback assists us in enhancing our guest journey and experience. I was recently appointed to this hotel as manager and this type of feedback is truly helpful. We are in the midst of renovation our lobby and public areas and hope you will return and stay with us again. Much appreciation, Brian Morgan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Great hotel with easy access to Seatac. Clean, nice rooms with the expected breakfast fare.
Comment from Hotel Management
Jan 11, 2017 by Fearless Leader, Hotel Management
Thanks for staying with us and the positve rating. I conduct morning huddles with our associates and will share your comments with them. Much appreciation, Brian Morgan General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

If you a place to crash

Posted Dec 30, 2016
Good enough to get a night of sleep... No frills and priced accordingly
Comment from Hotel Management
Jan 17, 2017 by Spanky, Hotel Management
Thanks for sharing your experience. I will share them with our team in tomorrow mornings team huddle. All feedback assists us in enhancing our guest journey and experience. I was recently appointed to this hotel as manager and this type of feedback is truly helpful. We are in the midst of renovation our lobby and public areas and hope you will return and stay with us again. Much appreciation, Brian Morgan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Convenient to airport

Posted Dec 30, 2016
Clean room, courteous staff, shuttle provides easy transport to airport and BART.
Comment from Hotel Management
Jan 17, 2017 by Brian Morgan, Hotel Management
Mary, Thank for the 4 star rating. I will share these results with my team at tomorrow mornings huddle. Travel safe, Brian Morgan General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu, HI

Convenient hotel close to SF airport

Posted Dec 21, 2016
Pros: It's location, it's staff, its price.
Cons: The decor. It's dated and could use an upgrade. For starters, painting the hotel room walls yellow would help brighten up the large dark room.
Location: Location was perfect for going into the city. We took the shuttle back to the air port the next day for some shopping.
This is a comfortable, dated hotel with a very friendly and helpful staff. It was perfect for us for some R and R to break up the jet lag for a few days. We chose this hotel for it's location, about 10 minutes from the airport, and found it more than adequate - comfortable bed, spacious room, nice shower, continental breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from MA

Hotel was somewhat worn, staff was very pleasant

Posted Dec 20, 2016
Hotel was somewhat worn, staff was very pleasant, and the proximity to the airport was excellent.
2 out of 5
by A verified traveler

Breakfast room too small

Posted Dec 17, 2016
Small room. With not comfortable power outlets for charging phones laptops. Breakfast is not good Missing needed items and room is too small
2 out of 5
by A verified traveler

Posted Dec 12, 2016
Uncomfortable bed. Dirty floors Thin walls- so lots of noise
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles CA

Nice hotel close to the airport.

Posted Dec 12, 2016
Went to San Francisco for the weekend found this hotel on Expedia it was very clean the staff was not rude at all pretty helpful. You could hear the airplanes from the airport it was super close though so for those flying it a a plus. Breakfast was simple nothing fancy but for the price I can not complain. Bed was really comfortable the tv had so many movie channels I would def come back here again and would recommend for a simple getaway. Just like a 25 min drive from the Golden Gate Bridge, fishermans wharf etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice hotel

Posted Dec 11, 2016
Nice experience good place nice employees . Surely will comeback