“Unfortunately, we were unable to stay at this hotel due to my husband being active-duty military and being unexpectedly recalled back to work. We contacted them as soon as we knew we would not be able to stay and explained the circumstances, but we were still unable to receive a refund.
What was especially disappointing was the protection/coverage offered during booking. It was presented in a way that made it seem like a could cancel, but when we actually needed assistance, that was not the……