“Unfortunately, we were unable to stay at this hotel due to my husband being active-duty military and being unexpectedly recalled back to work. We contacted them as soon as we knew we would not be able to stay and explained the circumstances, but we were still unable to receive a refund.
What was especially disappointing was the protection/coverage offered during booking. It was presented in a way that made it seem like a could cancel, but when we actually needed assistance, that was not the……
“The room is expensive for what you get. My room was okay until there was a leak in it the second morning. It was not handled by the front desk.
I had noticed the day before there was sheetrock missing from the ceiling above the tub. I awoke to the sound of dripping water and discovered water coming from the ceiling in the entry way. I put a towel down and called the front desk to report it. She said she'd let someone know. I was just hoping it was clean water and not a toilet overflow on……