Saranac Brewery Tours

The staff at the Randolph Hotel were wonderful—friendly, welcoming, and genuinely hospitable. Unfortunately, the condition of the rooms did not come close to matching the nearly $400 per night we were charged. The furniture was worn and damaged, including ripped chairs. There was debris in the drawers, heavy dust around the perimeter of the room, and debris under the beds that appeared to have been there for some time. The room also had a faint smell of previous smoking. My friend’s room was in similar condition, so this did not appear to be an isolated issue. The hotel also appears to be undergoing renovations, and some work areas were left open and untidy, creating potential trip hazards. I added some photos but they do not show the true appearance due to the flash. What was most disappointing was the value. I found this hotel normally advertised for under $100 per night, yet we were charged nearly $400, likely due to a Syracuse University event. Higher rates during busy weekends are understandable, but at that price guests should expect a clean, well-maintained room. The staff deserve praise, but this Wyndham property needs significant attention to cleanliness, maintenance, and overall condition.