Worst ever rental experience.
It was not cleaned AT ALL. Wet, filthy towels had been left in bathtubs. When we called, they assured us cleaners were on the way. They never came. We bought supplies and did what we could on our own. Clean linens had been left, but sheets were not all the correct size, so we had to wash some of the previous occupants’ dirty sheets. We were then assured that cleaners would come the next evening. They arrived, dropped off linens, and left without cleaning.
The air conditioning on the top floor was not working at all. It was fixed almost 24 hours later.
We rented this for a family reunion for 40 people. Despite being advertised as being able to sleep 58 people, we were at about max capacity. Bedrooms were missing futons shown in the floor plan, and they were not big enough for two people.
The hot tubs would not heat up. When we asked for the hot tub fee to be refunded, we were told that was impossible since we hadn’t already told them it was an issue. Previous reviews have mentioned the problem, so they were aware.
The kitchen has broken cabinets and some sort of infestation. We taped a cabinet closed because some unknown debris inside dropped out if it was opened. Large ants infested the kitchen and at least one bedroom.
There was a general lack of maintenance - some toilets that were tricky to flush, fans that seemed like they were going to fall on us when turned on, an upstairs showers leaked through the ceiling.
The two previous bad reviews appeared after we had booked the cabin but before we arrived. When we saw them, we called the company to express our concerns and they assured us we would not experience the same issues, and they would call us on the day of our arrival to make sure all was well. Needless to say, that was not true. They spent two days telling us cleaners were coming with no results. The first evening, we waited, not unpacking so we wouldn't be in the way of the cleaners. When we finally started cleaning ourselves, it took up our first evening - when we should have been enjoying time with family members that we haven’t seen in years.
The lack of clear communication and follow through was appalling. This company’s MO seems to be to provide shoddy service with a kind voice and hope you won’t take the time to complain and ask for reimbursement. They did refund us the cleaning fee and a portion of our stay but this was after countless phone calls and much effort on our part.