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"Awesome "

"I was disappointed when we checked in we called after arriving at 11:00 am and enquired about an early check in we were told they will try but pls check back later. We arrived at the hotel for check in shortly after 3 pm they said the room isn’t ready and they took our cell number and said they will let us know when it’s ready. Shortly after 4 Pm I checked back at the desk and they said they basically forgot about us and gave us another room.They gave us a voucher for a free drink, not the service you would expect at this level of hotel. We dined in the Q for breakfast the first morning great food and service, the second morning they mistakenly added us to a group and we found the service at the table was subpar. We had to ask for coffee refill, there was no condiments or Jams brought to the table until it was requested. At the end of the meal they put our bill onto the group and it took an extended amount of time to get that sorted out. The next day I ordered the ham and brie omelet but it was dry and the ham was diced can ham. We did enjoy our reservation for the tearoom. "

"Excellent overall"

"We have stayed here several times. The hosts are gracious, the property is lovely and the accommodations are very comfortable. Wonderful setting and great breakfast"

"This is an excellent dog-friendly hotel."

"Right on the main restaurant and shopping area. Made to feel very welcome. We arrived on a Thursday which was perfect timing due to the street market from 4:30 to 9:30. Beacon Street is closed off and local food, produce, jewellery….etc set up stalls. The hotel provides a continental breakfast from 06:30 to 10:30. A great place to stay before returning to the mainland on the ferry. The ferry is only 10-15 mins away. Two minutes away from the pier. "

"Great location and a great room!"

"Great property! Loved the atrium and koi ponds (my kids enjoyed the feeding time). The pool was great and the room was a spacious suite perfect for our family. "

"Excellent stay in family suite. Perfect for a family of 4. A bit dated but very clean and comfortable. Great location with short walk to the Inner Harbour and Fisherman's Wharf."