The desk clerk was indifferent, argumentative
Posted Nov 14, 2016
Went to check in, the desk clerk informed me that she was putting me in a non-smoking room, but because of my preference for a smoking room, the manager had said it was OK for me to smoke in the room. As she was telling me this, she was handing me an agreement to sign. The agreement said I would be assessed a $250.00 cleaning fee for smoking in a non-smoking room. She told me that even though I needed to initial this particular line item, I wouldn't have to worry about it because the manager had told her I could smoke in the room. She became argumentative when I asked/insisted that she make and sign a note on the agreement that I had been OK'd to smoke in the room. She finally conceded but not without a scene.
Now for the room. I regret that I did not go back to the office to get my money back as soon as I saw the room. There were roaches in the room. Many of the fixtures (three that I know of), were either missing bulbs or just not working. The paint on the walls had drip marks. I frequently stay in a hotel (weekly), and lack of attention mildly annoys me but this was way beyond inattention to detail- this was neglect. I will never again try to save a few dollars by going with the cheap rate- too risky.