Ratings based on 110 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
52% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Horrible

Posted Jul 16, 2016
Horrible..... filters no coffee pot microwave on floor ....sheets dirty
1 out of 5
by Melanie from Yulee, FL

Disappointed

Posted Apr 28, 2016 on Hotels
This hotel had stained fabric on the chairs in the room, limited the number of towels to three per room, mold on the shower curtain, and peeling paint. The breakfast was the bare minimum & some of the food ran out early. There were no coffee cups for breakfast. I was disappointed that it had gone down in quality since my stay there a couple of years ago.
Comment from Hotel Management
Jul 9, 2016 by Cherelle, Hotel Management
I'm concerned about your experienced at our hotel during your recent visit. I''m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you have raised have been addressed, and the appropriate action has been taken. Again, I want to thank you for taking the time to share your concerns with us. We look forward to serving your future lodging needs.
1 out of 5
by John from Tempe, AZ

Bad Experience at Rodeway

Posted Mar 21, 2016 on Hotels
The morning employee was very rude when we went for breakfast the first morning around 7:00, all the food was gone, as well as the coffee, when we inquired about more coffee, she said it was all gone for the day! The second day was the same, understandably, because you had construction workers staying (we understand) but not about the coffee. Then we wanted to get more towels, she told us we were not on the roster because we were and extended stay..but hey we need clean towels every day! The bathroom floor looked like it hadn't been moped in weeks as well as the room table being cleaned. Overall. Bad experience, we will not be coming back to this Rodeway in Smyrna Tennessee for sure.
Comment from Hotel Management
Jul 2, 2016
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Cherelle Bryson General Manager Rodeway Inn & Suites - Smyrna TN 615-355-6161
3 out of 5
by Michael from Indiana

Just Ok

Posted Mar 15, 2016 on Hotels
Over booked on our 1st night and my room only has one bath towel, went to office to get another but they had None..also upon check out they could not print Me a receipt..Orher than that it was Ok.
Comment from Hotel Management
Jul 2, 2016
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Cherelle Bryson General Manager Rodeway Inn & Suites - Smyrna TN 615-355-6161
3 out of 5
by A verified traveler

Posted Mar 14, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Cherelle Bryson General Manager Rodeway Inn & Suites - Smyrna TN 615-355-6161
1 out of 5
by A verified traveler from Bowling Green

Run down hotel

Posted Mar 9, 2016 on Orbitz
Smells bad... toilet didn't work...no hot water...had to take available cold shower...tub backed up....sink drained on floor because pipes were broke so floor was all wet....pool was broken ...breakfast was awful....NO I will NOT stay here again
Comment from Hotel Management
May 9, 2016 by Cherelle, Hotel Management
I'm concerned about your experienced at our hotel during your recent visit. I''m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you have raised have been addressed, and the appropriate action has been taken. Again, I want to thank you for taking the time to share your concerns with us. We look forward to serving your future lodging needs.
5 out of 5
by A verified traveler from Murfreesboro

House keeper

Posted Mar 1, 2016 on Orbitz
Pros: The guy at front desk was friendly and helpfully,
Cons: Breakfast menu could use alittle more items.
Location: Stonerivers mall. battlefield, Grand old orpy was 30 mins away.
am on a cane and the house keeper people were doing rooms. He saw I need assistance and he stop and went to front office and got me coffee and fix my coffee pot, So I could have coffee later. I thought was really nice.
3 out of 5
by James

This traveler left a rating score only Posted Feb 18, 2016 on Hotels
4 out of 5
by David from St.Louis

ROGERRRR

Posted Feb 5, 2016 on Hotels
I think we were put into a smoking room by accident, so the whole room smelled of smoke and tobacco. However, we were only in for one short night so we didn't make anything of it. Beds were comfortable as frick! Dude at the desk when we checked out named Roger was the man! We ended up talking to him for like an hour. Give Roger some credit. Anyways, room was just what we expected from this place because of it's low price. The beds were comfortable enough, and the room was in decent shape. Bathroom was all working and clean. The wifi did seem to be quite a bit slower than just my regular service connection, so that wasn't great. But other than those few small things, we enjoyed our stay!
3 out of 5
by Angel

This traveler left a rating score only Posted Feb 2, 2016 on Hotels