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"This property is located right in the middle of Gran Via. Very good rooms. Courteous staff. It was a pleasant stay at this place. Only issue we had was with the washer/dryer. While it washed clothes, the multiple dryer cycles didn’t dry the clothes at all."

"Restaurant and bar were great"

"A large very busy hotel but extremely efficient methods in breakfast room even at busiest times and most efficient lift system i have ever seen. The sky bar does get very busy though understandably with it's great views from 27th floor. Very friendly and helpful staff too in all departments. Hotel in a good location with good public transport including 001 free bus nearby. Highly recommended."

"Everything was fine, hotel is not new but wonderful to stay in also the location was outstanding."

"Excelente hotel, buenos servicios, buena localización cerca de todo."

"We had a great stay at the Hard Rock Hotel in Madrid. The property feels very new and well-maintained, and everything was exceptionally clean. The lobby has a vibrant, energetic atmosphere that really sets the tone when you arrive. The staff were friendly and welcoming throughout our stay, which made the experience even better. The rooms were comfortable and thoughtfully designed. The beds were especially cozy, and the bathrooms were spacious with a very nice overall decor. A couple of small things could be improved. It would have been nice to have complimentary water provided in the room, and the glass doors in the bathroom were not very practical for a family stay, as they don’t offer much privacy."

"The staff were so helpful, friendly and was very grateful to them especially, moha, khaled, soaka and yuvi we had limited time during our stay acc they helped us make the best use of our time Enjoyed the breakfast great selection of foods and healthy, fresh options available "

"The breakfast was great, with a huge selection of foods. All organised, well laid out (at least 3 coffee stations), and very tidy. The staff at the hotel were consistently friendly and helpful. My room was very clean and comfortable, with English TV channels too! I didn't try the other facilities. "

"En las habitaciones compartidas hay que llevar un candado pequeño para guardar tus cosas, sino ahi te lo venden por 3 € en recepción. No me gusto que el balcón tenia llave y no pude salir a ver. En la habitación que yo estuve, el lavamanos no le funciona el drenaje, el agua se acumula y es incomodo. En atención del personal fue 10/10 y con el resto de servicios esta aceptable porque es solo para dormir."