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Quality Inn West Springfield

Photo gallery for Quality Inn West Springfield

Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Desk, blackout drapes, soundproofing, iron/ironing board

Overview of Quality Inn West Springfield

Quality Inn West Springfield

2.5 star property

7.4/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant
1150 Riverdale St, West Springfield, MA, 01089

Explore the area

  • Popular LocationOlympia Ice Center9 min walk
  • Popular LocationQ Pin 2's14 min walk
  • Popular LocationBig E3 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)25 min drive

Room options

About this area

West Springfield

Located in West Springfield, Quality Inn West Springfield is in the city center and next to a golf course. Naismith Memorial Basketball Hall of Fame and Springfield Museums are cultural highlights, and some of the area's popular attractions include Eastern States Exposition and Six Flags New England. Q Pin 2's and Olympia Ice Center are also worth visiting. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like hunting, skydiving, and cave exploring nearby.

What's nearby

  • Olympia Ice Center - 9 min walk
  • Q Pin 2's - 14 min walk
  • Big E - 3 min drive
  • Holyoke Mall - 6 min drive
  • Chicopee Falls Dam - 8 min drive

Getting around

  • Springfield Union Station - 6 min drive
  • Bradley Intl. Airport (BDL) - 25 min drive


  • Hooters - 3 min walk
  • Donut Dip - 3 min walk
  • Cal's - 7 min walk
  • Shallot Thai Cuisine - 9 min walk
  • Outback Steakhouse - 12 min walk

About this property

Quality Inn West Springfield

Hotel adjacent to a golf course
Located close to Olympia Ice Center and Big E, Quality Inn West Springfield provides a free breakfast buffet, 18 holes of golf, and a terrace. Adventurous travelers may like the ziplining at this hotel. The onsite restaurant, Tokyo Asian Cuisine Resta, features Asian cuisine. Free in-room WiFi is available to all guests, along with a shopping mall on site and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • A seasonal outdoor pool
  • Free self parking
  • Express check-out, 3 meeting rooms, and a TV in the lobby
  • Tour/ticket assistance, smoke-free premises, and free newspapers
  • Guest reviews speak well of the breakfast, helpful staff, and location
Room features
All 114 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Eco-friendly toiletries, showers, and hair dryers
  • Flat-screen TVs with premium channels
  • Balconies or patios, refrigerators, and microwaves


Chinese (Mandarin), English, Hindi, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18 holes of golf
  • Fitness center
  • Seasonal outdoor pool
  • Shopping mall
  • Ziplining

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms


  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference space (600 square feet)
  • Meeting rooms - 3


  • Terrace
  • Vineyard


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Elevator
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)


  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)


  • Eco-friendly toiletries
  • Hair dryer
  • Shower
  • Towels


  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

Outdoor space

  • Balcony or patio


  • Desk
  • Free local calls
  • Free long-distance calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Soundproofing

Similar properties

See similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age - 21


Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 5 2022 to May 28 2023 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0009643250
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Frequently asked questions

Does Quality Inn West Springfield have a pool?

Yes, this property has a seasonal outdoor pool. The pool will be unavailable from October 5 2022 to May 28 2023 (dates subject to change).

How much does it cost to stay at Quality Inn West Springfield?

As of Feb 6, 2023, prices found for a 1-night stay for 2 adults at Quality Inn West Springfield on Feb 20, 2023 start from $80.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Quality Inn West Springfield pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Quality Inn West Springfield?

Self parking is free at this property.

What time is check-in at Quality Inn West Springfield?

Check-in is from 3:00 PM - anytime.

What time is check-out at Quality Inn West Springfield?

Check-out is at 11 AM.

Where is Quality Inn West Springfield located?

Located in the heart of West Springfield, this golf hotel is 0.4 mi (0.7 km) from Olympia Ice Center and within 3 mi (5 km) of Big E and Holyoke Mall. MassMutual Center and MGM Springfield are also within 6 mi (10 km).

Can I cancel my reservation for free at Quality Inn West Springfield and receive a full refund?

Yes, Quality Inn West Springfield offers free cancellation on select room rates, because flexibility matters! Please refer to Quality Inn West Springfield cancellation policy on our site for more details about any exclusions or requirements.




Rating 10 - Excellent. 272 out of 1017 reviews" "
" "10 - Excellent 27%
Rating 8 - Good. 361 out of 1017 reviews" "
" "8 - Good 35%
Rating 6 - Okay. 225 out of 1017 reviews" "
" "6 - Okay 22%
Rating 4 - Poor. 92 out of 1017 reviews" "
" "4 - Poor 9%
Rating 2 - Terrible. 67 out of 1017 reviews" "
" "2 - Terrible 7%




Staff & service




Property conditions & facilities




6/10 Okay


Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was not ready on arrival Furniture in room showed heavy wear and damage Black mold in shower stall Bathroom ceiling tiles in poor condition Paint on bathroom door frame peeling
Stayed 2 nights in Jan 2023

8/10 Good


Traveled with group, Business traveler
Liked: Staff & service, property conditions & facilities
Staff was super pleasent. Room was dated but nice enough for what we were doing. Second night heater wend BOOM and quit. They called in a repair man who could not fix. But temp was fine all night. Bed was great lots of comfy pillows. Bath room floor could have been a bit cleaner. Overall ok for a nighs sleep and a shower.
Stayed 2 nights in Jan 2023

2/10 Terrible


Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i pulled into the property the parking lot was confusing and unorganized. The staff at the desk were ok but not great. I guess some company rents out the whole first floor of the hotel but there are no signs saying you cant go down the hallways. So when i was try to go to the back exit where i parked i had random guys coming out of the rooms yelling at me saying i cant be in their hallway. The elevator to go to any other floor is in their hallway. So thats very confusing and frustrating coming from some one who just paid 140 a night to stay at their hotel. That happened multiple times through out the 1 night stay. While i got to my room and relaxed it was maybe 1030pm when i started to hear water coming from the ceiling in my bathroom. I called down to room service to let them know and they said some one would be up when they could get maintenance to come in. Thats fine but no one ever came up!. I fell asleep and woke up the next morning to a emtpy breakfast station. I figured it was busy and there would be more to come out but it took to long so i left. I then went to the front desk to check and see what happened to the maintenance guy and they said they sent him up but couldnt find a leak. I asked what room and they said a completly different room then where i stayed. So i checked out and went on my way. I will never stay with this hotel again. It was dirty and unprofessional and i do not recommend.
Stayed 1 night in Jan 2023

2/10 Terrible


Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Several people hanging outside playing miusic being loud. Room was dirty, stains that look like blood in bathroom. Sliding door to the balcony of the room , was broken and couldn't close or lock. Bed was broken.

8/10 Good


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that breakfast included but would appreciate at least some healthier options like a piece of friut and low fat milk for coffee- I didn’t have anything you offered. Thank you

10/10 Excellent


Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again.
Stayed 1 night in Nov 2022

10/10 Excellent

Scott P

Stayed 1 night in Nov 2022

2/10 Terrible


Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad location...unsafe...not kept up
Stayed 4 nights in Oct 2022

6/10 Okay


Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Not for me. And the staff was terrible and rude at the front desk instead of checking us in they held a 20 min convo about the maid service on the phone with staff. And just let ur stand there and then made comments to each other about how we looked annoyed! So rude and trashy not my type of place I didn’t know what to expect but never again we checked out a day early and lost money because it was gross
Stayed 2 nights in Oct 2022

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good stay.
We were very comfortable and it was convenient for us. Stay there whenever we are out in W. Springfield.
Stayed 2 nights in Oct 2022