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Comfort Inn & Suites

Photo gallery for Comfort Inn & Suites

Featured Image
Indoor pool
Indoor pool
Indoor pool
Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Overview of Comfort Inn & Suites

Comfort Inn & Suites

2.5 out of 5

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Laundry
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Personal protective equipment
106 Capital Drive, West Springfield, MA, 01089

Explore the area

  • Popular LocationJosiah Day House5 min drive
  • Popular LocationHolyoke Mall5 min drive
  • Popular LocationChicopee Falls Dam9 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)26 min drive

Choose dates to view prices

About this area

West Springfield

Comfort Inn & Suites is located in West Springfield. Naismith Memorial Basketball Hall of Fame and Springfield Armory are cultural highlights and Six Flags New England is a popular area attraction. Springfield Science Museum and Holyoke Heritage State Park are also worth visiting.

What's nearby

  • Josiah Day House - 5 min drive
  • Holyoke Mall - 5 min drive
  • Quadrangle - 7 min drive
  • Springfield Museums - 8 min drive
  • Chicopee Falls Dam - 9 min drive

Getting around

  • Springfield Union Station - 7 min drive
  • Bradley Intl. Airport (BDL) - 26 min drive

Restaurants

  • On The Border Mexican Grill & Cantina — 9 min walk
  • Shallot Thai Cuisine — 13 min walk
  • Cal's — 14 min walk
  • Carrabba's Italian Grill — 20 min walk
  • Auntie Cathie's Kitchen — 5 min drive

About this property

Comfort Inn & Suites

Hotel in West Springfield with indoor pool and spa tub
This smoke-free hotel features an indoor pool, a spa tub, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. All 75 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and flat-screen TVs with cable channels. Pillowtop beds, coffee makers, and free newspapers are among the other amenities available to guests.
Comfort Inn & Suites offers 75 accommodations with complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee/tea in common area(s)

Things to do

  • Indoor pool
  • Spa tub

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Languages spoken

  • English
  • Spanish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress

Bathroom

  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 159 out of 548 reviews
5 - Excellent 29%
Rating 4 - Good. 200 out of 548 reviews
4 - Good 36%
Rating 3 - Okay. 112 out of 548 reviews
3 - Okay 20%
Rating 2 - Poor. 62 out of 548 reviews
2 - Poor 11%
Rating 1 - Terrible. 15 out of 548 reviews
1 - Terrible 3%

3.9/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.7/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in Jul 2021

3/5 Okay

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The customer service from the assistant manager was excellent. The pool area was great and very clean. Unfortunately the cleaniness of the room (we did had to switch room due to a cleaning problem) We had no issue with switching the room the customer service with that matter was excellent. But the constant issue with key card not working and going back and getting a new one everytime unable to get into the room was annoying.
Stayed 2 nights in Jul 2021

2/5 Poor

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
There were little kids running up and down the hall at 1am. Went i outdid at 6am and there was a guy passed out in his car in the front of the hotel with the door open. Notified front desk but he just said he has been trying to walk him fit hours but her couldn't. Suggested to call 911 but the guy shrugged his shoulders and said he was a guest of the hotel. I have 2 young children and didn't feel safe
Stayed 2 nights in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice rooms wonderful staff clean property
Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021