Comfort Inn & Suites

2.5 star property
Hotel in West Springfield with 24-hour front desk and indoor pool

Choose dates to view prices

Comfort Inn & Suites

Photo gallery for Comfort Inn & Suites

Indoor pool
Standard Room, 1 King Bed, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi
Breakfast area

Overview of Comfort Inn & Suites

7.6 out of 10 Good
7.6/10 Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
106 Capital Drive, West Springfield, MA, 01089

Explore the area

  • Popular LocationOlympia Ice Center1 min walk
  • Popular LocationBig E5 min drive
  • Popular LocationHolyoke Mall5 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)29 min drive

Room options

Room, 1 King Bed, Accessible, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 288 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds, Non Smoking

  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking

  • 288 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

About this area

West Springfield

Comfort Inn & Suites is located in West Springfield. The area's natural beauty can be seen at Robinson State Park and Chicopee Memorial State Park, while Majestic Theatre and Josiah Day House are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Big E or MassMutual Center.

What's nearby

  • Olympia Ice Center - 1 min walk
  • Big E - 5 min drive
  • Holyoke Mall - 5 min drive
  • Majestic Theatre - 5 min drive
  • Baystate Medical Center - 6 min drive

Getting around

  • Springfield Union Station - 7 min drive
  • Bradley Intl. Airport (BDL) - 29 min drive


  • Rumbleseat - 6 min drive
  • Olive Garden - 3 min drive
  • Panera Bread - 3 min drive
  • Starbucks - 13 min walk
  • Chili's Grill & Bar - 12 min walk

About this property

Comfort Inn & Suites

Property highlights
You can look forward to dry cleaning/laundry services, a fireplace in the lobby, and a hot tub at Comfort Inn & Suites. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • RV/bus/truck parking, free newspapers, and a front-desk safe
  • A 24-hour front desk, coffee/tea in the lobby, and an elevator
Room features
All 75 rooms include comforts such as air conditioning, in addition to perks like free WiFi and free newspapers.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • Spa tub

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities


  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Elevator
  • In-room accessibility available in select rooms
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator


  • Fireplace in lobby

Room amenities


  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress


  • Hair dryer
  • Private bathroom
  • Shower only
  • Towels


  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator


  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone



Check-in from 3:00 PM - midnight
Minimum check-in age: 21


Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Frequently asked questions

Does Comfort Inn & Suites have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Comfort Inn & Suites?

As of Sep 28, 2023, prices found for a 1-night stay for 2 adults at Comfort Inn & Suites on Oct 19, 2023 start from $118.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Comfort Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Comfort Inn & Suites?

Self parking is free at this property.

What time is check-in at Comfort Inn & Suites?

Check-in is from 3:00 PM - midnight. After-hours check-in is not available.

What time is check-out at Comfort Inn & Suites?

Check-out is at 11:00 AM.

Where is Comfort Inn & Suites located?

Situated in West Springfield, this hotel is 0.1 mi (0.1 km) from Olympia Ice Center and 2.2 mi (3.5 km) from Big E. Connecticut River and Q Pin 2's are also within 1 mi (2 km).




Rating 10 - Excellent. 200 out of 652 reviews" "
" "10 - Excellent 31%
Rating 8 - Good. 225 out of 652 reviews" "
" "8 - Good 35%
Rating 6 - Okay. 130 out of 652 reviews" "
" "6 - Okay 20%
Rating 4 - Poor. 72 out of 652 reviews" "
" "4 - Poor 11%
Rating 2 - Terrible. 25 out of 652 reviews" "
" "2 - Terrible 4%




Staff & service




Property conditions & facilities




4/10 Poor


Disliked: Cleanliness, staff & service, property conditions & facilities
This particular Comfort Inn is very poorly maintained, which is noticeable even before you get in the door. The front entrance is like red with cigarette butts, the shrubbery is unattractive due to large weeds, the floor in the entrance is dirty. The screens on windows are torn. If we had had another option we wouldn’t have stayed , but it was just a place to lay our head as we were passing through. Very disappointing.
Stayed 2 nights in Sep 2023

4/10 Poor

Mary Beth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor


Liked: Staff & service
Disliked: Property conditions & facilities
The staff were really nice The hotel itself is pretty dark… All of the rooms smelled a little musty
Stayed 2 nights in Sep 2023

6/10 Okay


Traveled with family
Dining room attendant couging and not covering her mouth. Front desk & Dining room attendant Staff talking in hallway early in the morning near my room. Hotel room was clean but dishwasher small with large open space on top showing insulation
Stayed 2 nights in Aug 2023

10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and pleasant. The bed/pillows were very comfortable! We had a wonderful l stay !
Stayed 1 night in Aug 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was the jets to the hot tub wasn't working the second day I was there but other then that it still feeling nice to sit in the hot tub. Keep the good job up. I would recommend anybody here nice, clean, quite and respectful place.
Stayed 2 nights in Jul 2023

10/10 Excellent


Traveled with group, Business traveler
Nice nd quiet
Stayed 1 night in Jul 2023

10/10 Excellent


Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was hidden away in an industrial park. with that it was nice and quiet.
Stayed 1 night in Jul 2023

10/10 Excellent


Stayed 2 nights in Jul 2023

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

General hotel information

Reasons to Book
Property Cleanliness & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating