Ratings based on 508 Verified Reviews

3.9 out of 5
78% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
City location, clean but needs updating. Staff was attentive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
It was a hotel that was located in downtown Springfield MA which is what we needed. It was clean the staff were great then bed was shitty but it served my purpose just fine.
5 out of 5
Recommended
for Everyone
by A verified traveler from NH

luxury stay

Posted Aug 17, 2017
Pros: nice upgrade good food in MVP sports bar
Cons: directions where to park
Location: sketchy area. We walked around a bit and went to a coffee shop. there are a few stores and other hotels with lounges in the area.
we had a family trip to six flags and stayed overnight here. I informed the staff we would have a late arrival. There were 3 weddings that day so the parking was full but we were accommodated with free parking next door for 2 vehicles. They also were stretched for room so my wife and I were upgraded to the Ambassador Suite while our other 2 room were close by and roomed next to each other. The restaurant didn't have much to choose from but the food was excellent. We used the pool the next morning for a few hours before checkout. Not many quests in the pool so we had plenty of room to swim.
Comment from Hotel Management
Aug 18, 2017 by Paul M, Hotel Management
Thank you for sharing your feedback, I am glad you enjoyed yourself while staying with us. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in Springfield.

Posted Jul 4, 2017
Pros: Friendly staff, upgraded our room for us. Quiet, very clean and comfortable.
Cons: Navigating & parking in the garage is tight.
Location: Eastern States Exposition nearby with horse shows and other entertainment.
We enjoyed our stay and would stay here again. Pleasant staff, polite customers, very clean rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!

Posted Jun 28, 2017
I would definitely stay here again. I'm usually very picky about choosing a hotel this one was excellent. Great location. Pool needs a little updating besides that everything was perfect!
Comment from Hotel Management
Jun 28, 2017 by Paul M, Hotel Management
Thank you for your feedback, we are happy that you enjoyed your stay.
3 out of 5
by Ryan

Beautiful or buggy?

Posted Jun 20, 2017 on Hotels
Everything was great except an issue with communications regarding cleanliness. Multiple requests were made to remove dirty towels. They remained for days and piled up. Unbeknown to me until moments ago my female companion discovered a bug in bed with us while I was asleep. We are about to go to the front desk to issue a complaint before proceeding to rebook for the following night or two.
Comment from Hotel Management
Jun 27, 2017
thank you for sharing your feedback, please accept my apologies for your experience. While it is not typical, I too would not be happy if a request was made and not followed up on.
5 out of 5
by david

3 day road trip.

Posted Jun 19, 2017 on Hotels
A classic and well appointed Sheraton. Centrally located. Did not feel uncomfortable walking the streets at night.
Comment from Hotel Management
Jun 27, 2017
Thank you for your feedback, I am happy to see you found the hotel well appointed and clean. We have a great area with wonderful attractions and dining options. When you return, we would be happy to make some recommendations.
2 out of 5
by A verified traveler

Posted May 23, 2017 on Hotels
This property is in serious need of rehab. Facilities are straight out of the 80's. And it's extremely noisy due to the atrium. It would have been nice to be informed of the toddlers and tiaras competition taking place the weekend we were there, we had booked rooms 7 months in advance.
Comment from Hotel Management
Jun 27, 2017
thank you for sharing your experience. We recently did complete a renovations of our guest rooms and our public space was completed a few years back. An atrium can be a challenge from a noise perspective, I am sorry you were impacted by some of our other valued guests who were enjoying themselves.
1 out of 5
by A verified traveler

Don't stay here if you want to sleep before 11pm

Posted Apr 3, 2017 on Hotels
Inside of hotel is atrium-style. Large co-ed group was also staying and proceeded to have a "block party" all evening long by loitering in the hallways on multiple floors. At least 8 floors are open to the atrium. Sound carried making it impossible for young kids to fall asleep before 11pm.
4 out of 5
by penny j

nice hotel , no apologies for not cleaning bathroo

Posted Feb 20, 2017 on Hotels
room was nice, bed very nice. very upset to see last guests scummy soap in my shower so i did not take a shower. they offered to come get the soap but at that point as it was not a family member that used the shower prior to me without being cleaned i was not about to use the shower. Pool was not in order but we could use the hotel across the way . one of the reasons i picked the hotel was the pool. not interested in traipsing across the road to another hotel in the dead of winter