Ratings based on 515 Verified Reviews

3.9 out of 5
78% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from medford ny

Could be better

Posted Oct 23, 2017
Staff were very good. Room was clean bed very avg though that could be improved. Location middle of town plenty to do food music shopping. Traffic is not good in city and parking is off cite but not to bad connected to hotel.
2 out of 5
by A verified traveler

understaffed

Posted Oct 16, 2017
We had to give up one of our rooms to a friend because the hotel had given their room to someone else. There was no manager in the hotel to give us a refund so we have needed to chase that refund and still have not received it or the promised call from a manager. We were given a free breakfast but the food was poor quality and not regularly replenished so there was a very poor selection. The staff that were there were pleasant and tried their best but were few and far between. Since we were short of space with the whole family of 3 children (2 of them teenage boys) two adults and a dog crammed into one room we had very little sleep and were then woken at 8.30 by housekeeping asking to clean the room.
4 out of 5
Recommended
for Everyone
by A verified traveler from cape cod Ma

Visiting college w my son

Posted Sep 29, 2017
Restaurants in hotel weren't good and there's not much around but very nice and comfortable rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
City location, clean but needs updating. Staff was attentive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
It was a hotel that was located in downtown Springfield MA which is what we needed. It was clean the staff were great then bed was shitty but it served my purpose just fine.
5 out of 5
Recommended
for Everyone
by A verified traveler from NH

luxury stay

Posted Aug 17, 2017
Pros: nice upgrade good food in MVP sports bar
Cons: directions where to park
Location: sketchy area. We walked around a bit and went to a coffee shop. there are a few stores and other hotels with lounges in the area.
we had a family trip to six flags and stayed overnight here. I informed the staff we would have a late arrival. There were 3 weddings that day so the parking was full but we were accommodated with free parking next door for 2 vehicles. They also were stretched for room so my wife and I were upgraded to the Ambassador Suite while our other 2 room were close by and roomed next to each other. The restaurant didn't have much to choose from but the food was excellent. We used the pool the next morning for a few hours before checkout. Not many quests in the pool so we had plenty of room to swim.
Comment from Hotel Management
Aug 18, 2017 by Paul M, Hotel Management
Thank you for sharing your feedback, I am glad you enjoyed yourself while staying with us. We hope to see you again.
3 out of 5
by A verified traveler

Posted Jul 23, 2017 on Hotels
No good food choices in the area at all! And the MVP lounge on the 2nd floor has awful service. Everytime we have gone there the past three years the servers take forever to come to you when u initially sit down and they take a very very long time to make you food or even check back in with you. Probably the worst service ever there consistenly!
Comment from Hotel Management
Aug 18, 2017
Thank you for your feedback, I am sorry you have not had a good experience in our MVP.pub lounge. I will share your comments with our F&B team. As far as local dining options we do have several great options, please be sure to ask our front desk team the next time you are in town.
5 out of 5
by David

Posted Jul 20, 2017 on Hotels
Great stay been there many times.
Comment from Hotel Management
Aug 18, 2017
I am glad you enjoyed your stay, I will share your feedback with our team. We hope you return when your travels bring you back to the Springfield area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in Springfield.

Posted Jul 4, 2017
Pros: Friendly staff, upgraded our room for us. Quiet, very clean and comfortable.
Cons: Navigating & parking in the garage is tight.
Location: Eastern States Exposition nearby with horse shows and other entertainment.
We enjoyed our stay and would stay here again. Pleasant staff, polite customers, very clean rooms.
5 out of 5
by Steven

Posted Jul 2, 2017 on Hotels
Truly lovely- we still can't believe how GREAT picks (onsite restaurant) was! Salmon salad and short rib- cleaned our plates- unreal good!