Thousand Palms Castle Hotels

"Hotel was in good location, but seemed dated, worn, especially room, a/c in room was wall type and when running was very loud, had to turn off at night even though temps were 107 day, 90’s at night. TV took a while to figure out how to operate. At check out breakfast charges had been added, disputed this, never ate there but was told that I had in a manner like yes you did, over there. After waiting to check all the receipts, one for my room number was found but not my name or signature, so charge was removed. Don’t they check this before adding? I was there for an off site wedding so didn’t spend any time at pool plus it was very hot at the time. Had planned on staying one extra night but honestly with that a/c being so loud and so hot there changed my mind. Overall my stay was average, room was quiet, except a/c, staff was nice, location great, seemed to have lots of people around and price was fair. "

"Nice place"

"Pool area great with music and games for an enjoyable day"

"Extremely disappointed. Second floor room. Heard every step the person above me made. Felt like a cheaply built apt building. Staff never refilled the empty shampoo bottle. Sink had whiskers in it when I checked in. No remote control for one of the TVs. Ridiculously understaffed. Bartender seemed to be working in the kitchen while trying to tend bar. Very slow service. Many frustrated guests. "

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"Older but very clean"

"Great location central and close to everything."

"Stayed here with my family and it was a nice getaway. The amenities were great, the staff was helpful and quick to help with any issues. With that said, some issues we had was: - when we checked in to our room, we realized they had us at the second floor and that was troublesome with 2 toddlers and our luggage. - when we got into our room, we saw that there were multiple food/trash particles (raspberries, chips, bottle caps) in the crevices of the bed/fridge area. Paint chips were in the shower as well. They came and helped us to another room, bottom floor & helped with our luggage within 15 minutes of us calling them. - lastly, not a deal breaker, but if they knew we were traveling with kids, perhaps put us on the first floor or a building closer to a pool that’s not “adult pool.” (They have 3 pools and we were placed next to the adult pool, and had no idea it was even an adult pool until another guest had to tell us off) a bit annoyed, but luckily he was “nice” about it. Those were just some minor issues, and was happy that they took care of our room situation. Will be back again for the amenities. "

"Awesome stay and excellent service"