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Alaya Tulum

Photo gallery for Alaya Tulum

Oceanfront King | In-room safe, blackout drapes, free WiFi, bed sheets
Panoramic Villa, 2 Bedrooms, Ocean View | Beach/ocean view
Oceanfront King | In-room safe, blackout drapes, free WiFi, bed sheets
Partial Ocean View Deluxe Double | View from room
Oceanfront King | View from room

Overview of Alaya Tulum

VIP Access

Alaya Tulum

3.5 star property
9.4 out of 10 Exceptional
9.4/10 Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780

Explore the area

  • Popular LocationTulum Beach1 min walk
  • Popular LocationVen a la Luz Sculpture11 min walk
  • Popular LocationSFER IK5 min drive
  • AirportTulum, Quintana Roo (TUY)32 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Tulum

Alaya Tulum is located on the beach and in a walkable area with good shopping. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Playa Paraiso. Take an opportunity to explore the area for outdoor excitement like ecotours.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 11 min walk
  • SFER IK - 5 min drive
  • Las Palmas Public Beach - 24 min drive
  • Playa Akun - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 113 min drive

Restaurants

  • Rosa Negra Tulum - 7 min walk
  • Casa Jaguar - 9 min walk
  • Cenzontle - 9 min walk
  • Gitano - 7 min walk
  • Arca - 6 min walk

About this property

Alaya Tulum

3.5-star hotel by the ocean
Close to Tulum Beach, Alaya Tulum provides a roundtrip airport shuttle, a beach bar, and a terrace. With a white sand beach, sun loungers, and beach towels, this hotel is the perfect place to soak up some sun. Treat yourself to spa services, such as a massage, a manicure/pedicure, or a facial. Be sure to enjoy international cuisine at the onsite restaurant. Yoga classes are offered at the gym; the property also has a garden, dry cleaning/laundry services, and a bar. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Cooked-to-order breakfast (surcharge), bike rentals, and access to a nearby health club
  • A porter/bellhop, a front-desk safe, and concierge services
  • A water dispenser, wedding services, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff
Room features
All 20 rooms boast comforts such as laptop-compatible safes and air conditioning, in addition to perks like free WiFi and safes. Guests reviews give good marks for the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM–noon for a fee: USD 15–30 per person
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Yoga classes

Conveniences

  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • No elevator

More

  • Biodegradable drinking straws available
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer on request
  • Private bathroom
  • Rainfall showerhead
  • Shower only

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Laptop-compatible safe
  • Safe
  • Water-efficient toilets

Similar properties

Policies

Check-in

Check-in from 3:00 PM - 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets stay free
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15–30 per person
  • Airport shuttle fee: USD 275 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

Is Alaya Tulum pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at Alaya Tulum?

As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at Alaya Tulum on Jun 4, 2023 start from $193.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Alaya Tulum?

There is free parking nearby.

What time is check-in at Alaya Tulum?

Check-in is from 3:00 PM - 8:00 PM. After-hours check-in is not available.

What time is check-out at Alaya Tulum?

Check-out is at noon.

Does Alaya Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 275 per vehicle applies.

Where is Alaya Tulum located?

Nestled on the beach, this Tulum hotel is within 1 mi (2 km) of Ven a la Luz Sculpture and Tulum Beach. Sian Ka'an Biosphere Reserve is 1.2 mi (2 km) away.

Alaya Tulum Reviews

Alaya Tulum Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 211 out of 254 reviews" "
" "10 - Excellent 83%
Rating 8 - Good. 31 out of 254 reviews" "
" "8 - Good 12%
Rating 6 - Okay. 6 out of 254 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 3 out of 254 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 3 out of 254 reviews" "
" "2 - Terrible 1%

9.6/10

Cleanliness

9.7/10

Staff & service

9.1/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Milea Stefania Di

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience at this hotel! Would highly recommend this property and will be definitely returning in the near future. Staff was extremely accommodating, helpful, and friendly.
Stayed 4 nights in May 2023

10/10 Excellent

Liliya

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice clean hotel. We had amazing stay at Alaya. Breakfast was really good
Stayed 3 nights in May 2023

10/10 Excellent

Ewelina Monika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Amazing location, private beach. Nice big rooms with comfortable bed. We didn’t have tv in the room which wasn’t a problem. Morning yoga and plenty of trips which can be arranged at the reception. Staff were friendly and very helpful.

10/10 Excellent

Heemenah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in an ocean villa. Beautiful view of the ocean from your room/bed, especially amazing to watch the sunrise! Hotel staff and kitchen were so nice and friendly. Made our vacation very special!
Stayed 7 nights in May 2023

10/10 Excellent

Celeste, Wilmington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very relaxing stay. Waking up everyday to a beautiful breakfast and doing yoga at 9am was so rejuvenating. The location is very good and easy to walk to restaurants and entertainment. There’s a pharmacy right across the street if you forget anything. The parking lot is also across the street so you can safely park and start vacationing.
Stayed 3 nights in Apr 2023

10/10 Excellent

Timothy, Ardmore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a boutique hotel, quaint and friendly. The staff is accommodating to your every need. The hotel is in walking distance of several amazing restaurants and shops. There is a great outdoor local bar right across the street with local food vendors and ice cream. I would recommend upgrading to an ocean view room if you can. Also visit the property’s other hotels, they are in walking distance and offer great food, pools, and views.
Stayed 5 nights in Apr 2023

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Noah Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in Tulum beach for a relaxing, boutique hotel experience. Away from the traffic and one of the true gems left on the beach road.
Stayed 7 nights in Mar 2023

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The property was beautiful and the staff was amazing. I really enjoyed the morning turmeric shots that were delivered to our rooms. Overall I had a great stay and would recommend this place to anyone.
Stayed 4 nights in Mar 2023

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, close to shopping and dining. The daily yoga was amazing! Great beach front beds and lounger, no reservations necessary with plenty for hotel guests. Not to mention the room and views were stunning
Stayed 7 nights in Mar 2023

General hotel information

Highly Rated Amenities
Beautiful Rooms & Great Location
Star Rating
3.5
Nearest Airport
Cancun, Quintana Roo (CUN-Cancun Intl.)
Address
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO