Alaya Tulum

Photo gallery for Alaya Tulum

Primary image
On the beach, white sand, sun loungers, beach towels
On the beach, white sand, sun loungers, beach towels
Terrace/patio
Terrace/patio

Overview of Alaya Tulum

VIP Access

Alaya Tulum

3.5 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780

Explore the area

  • Popular LocationTulum Beach1 min walk
  • Popular LocationSFER IK15 min drive
  • Popular LocationPlaya Akun18 min drive
  • AirportTulum, Quintana Roo (TUY)31 min drive

Choose dates to view prices

About this area

Tulum

Alaya Tulum is located on the beach and in a walkable area with good shopping. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Sian Ka'an Biosphere Reserve. Take an opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Tulum Beach - 1 min walk
  • SFER IK - 15 min drive
  • Playa Akun - 18 min drive
  • Las Palmas Public Beach - 20 min drive
  • Playa Paraiso - 23 min drive

Restaurants

  • Casa Banana - 3 min walk
  • Taqueria La Eufemia - 5 min walk
  • Hartwood - 7 min walk
  • Rosanegra - 7 min walk
  • Cenzontle - 9 min walk

About this property

Alaya Tulum

Ocean-view hotel with a beach bar, near Tulum Beach
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and spa services. All 20 rooms offer free WiFi, room service, and rainfall showerheads. Other amenities available to guests include in-room massages, ceiling fans, and laptop-compatible safes.
Alaya Tulum offers 20 air-conditioned accommodations with laptop-compatible safes and safes. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: USD 15-30 per person
  • 1 restaurant
  • 1 beach bar and 1 bar
  • Room service available

Things to do

  • Access to nearby health club
  • Bicycle rentals
  • Fitness center
  • Spa services
  • Yoga classes

Conveniences

  • Front-desk safe
  • No elevators
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower

More

  • In-room massage
  • Laptop-compatible safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Airport shuttle fee: USD 275 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 151 out of 188 reviews
5 - Excellent 80%
Rating 4 - Good. 27 out of 188 reviews
4 - Good 14%
Rating 3 - Okay. 6 out of 188 reviews
3 - Okay 3%
Rating 2 - Poor. 2 out of 188 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 188 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

4.9/5

Eco-friendliness

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just Beautiful
Stayed 3 nights in May 2022

5/5 Excellent

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service, beautiful room with ocean view and close to everything!
Stayed 6 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Friendly, helpful and accommodating! We had a wonderful time and would definitely go back!
Stayed 7 nights in Mar 2022

5/5 Excellent

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great! The room was spacious and clean. It is walkable to everything but not in the middle of the party spots, which was nice for sleeping.
Stayed 5 nights in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection!!
This hotel was amazing in every aspect! Súper confortable, ocean front room was a dream, very clean, eco friendly and just perfect! The entire hotel was just unique, small and super quiet. The beach was beautiful as well. The staff was amazing, from the front desk who helped book everything we needed( tours, transportation) to the waiters, cleaning cru, bar staff everyone always with a smile. This was just perfect and I will definitely go back to Alaya tulum
Stayed 3 nights in Feb 2022