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Xscape Tulum

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Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers
Restaurant
Luxury Jacuzzi | In-room safe, iron/ironing board, free WiFi
Daily cooked-to-order breakfast for a fee
Deluxe Room, 1 King Bed | Bathroom | Shower, designer toiletries, hair dryer, towels

Overview of Xscape Tulum

Xscape Tulum

3.5 star property
8.8 out of 10 Excellent
8.8/10 Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780

Explore the area

  • Popular LocationHospital de Tulum7 min walk
  • Popular LocationDos Aguas Park11 min walk
  • Popular LocationCenote Calavera3 min drive
  • AirportTulum, Quintana Roo (TUY)13 min drive

Room options

About this area

Tulum

Xscape Tulum is located in Tulum City Center, a neighborhood in Tulum, and is in a shopping district. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Playa Paraiso and Sian Ka'an Biosphere Reserve are two other places to visit that come recommended. Looking to get your feet wet? Scuba diving, snorkeling and boat tours adventures can be found near the property. Guests appreciate the hotel's central location.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Hospital de Tulum - 7 min walk
  • Dos Aguas Park - 11 min walk
  • Cenote Crystal - 3 min drive
  • Cenote Calavera - 3 min drive
  • Temple of Doom - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive

Restaurants

  • Burrito Amor - 7 min walk
  • Palma Central - 5 min walk
  • El Camello Jr - 3 min walk
  • La Barracuda - 6 min walk
  • Guacamole Club - 5 min walk

About this property

Xscape Tulum

3.5-star hotel located in Tulum City Center
Located close to Playa Paraiso and Tulum National Park, Xscape Tulum provides a roundtrip airport shuttle, a garden, and a library. Active travelers can enjoy cycling at this hotel. Treat yourself to a Swedish massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a restaurant.
Other perks at this hotel include:
  • An outdoor pool with sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and a front-desk safe
  • Secured bicycle storage, multilingual staff, and bicycle parking
  • Guest reviews say great things about the helpful staff and location
Room features
All 27 rooms boast comforts such as air conditioning, as well as perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with designer toiletries and showers

Languages

English, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM–noon for a fee: USD 8–15 for adults and USD 8–15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower only
  • Towels

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8–15 for adults, and USD 8–15 for children
  • Airport shuttle fee: USD 130 per room (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum

Frequently asked questions

Does Xscape Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at Xscape Tulum?

As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at Xscape Tulum on Jun 5, 2023 start from $45.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Xscape Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Xscape Tulum?

Self parking is free at this property.

What time is check-in at Xscape Tulum?

Check-in is from 3:00 PM - anytime.

What time is check-out at Xscape Tulum?

Check-out is at noon.

Does Xscape Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per room applies.

Where is Xscape Tulum located?

Located in Tulum City Center, this hotel is 1.8 mi (2.9 km) from Tulum National Park and 3 mi (4.8 km) from Tulum Mayan Ruins. Gran Cenote and Playa Paraiso are also within 6 mi (10 km).

Xscape Tulum Reviews

Xscape Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 287 out of 470 reviews" "
" "10 - Excellent 61%
Rating 8 - Good. 127 out of 470 reviews" "
" "8 - Good 27%
Rating 6 - Okay. 27 out of 470 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 15 out of 470 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 14 out of 470 reviews" "
" "2 - Terrible 3%

9.1/10

Cleanliness

9.1/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Hayleigh Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 stars absolutely! Stayed for 5 perfect nights, room was always clean and had great sleeps, we enoyed the personal bath once you figure out the water it is great ! The hotel is close to main strip with lots of restaurants and shops, ask staff about near by cenotes and lagoons! The people here are exceptional! Always eager to help with a big smile! Beatrice and “EL” at the cafe are phenomenal people and the food is incredible, would come back again and would definitely recommend! Thank you Xscape for an unforgettable experience, we loved visiting Tulum ❤️

4/10 Poor

Jack

Traveled with partner
Liked: Cleanliness, amenities
The property itself/communal areas are really nice, and the loungers by the pool were the perfect spot to relax (if you can get one – guests left their things on here all day to claim them). The room was spacious, with high ceilings, and the AC worked pretty well. The area isn't convenient or attractive, and the streets were not easy to cross. We weren't impressed with the restaurant here, which had some different prices between English and Spanish menus. (Which is ridiculous – all the people staying at a hotel will be tourists either way, just make them the same!) Like other reviews state, the shower was lukewarm, never hot. Decor was sad in the room (like they spent too much on palm trees and couldn't replace a worn polyester comforter like one from a childhood sleepover), and not super private, as our front door was a 10 foot sliding glass door across a public path. The curtains really need replacing (not functional, and a pain to operate), and the futon/sofa was lumpy/thin - you couldn't sit on it comfortably, which limited our seating options to the dining area. Bed pillows were hard and THICK, as if three flat pillows had been stuffed into one. Overall, we didn't really enjoy being in our room, but the communal areas here were nice. Fine as a place to sleep I suppose, if you spend the entire day out, or at the pool. If you book one of the fancier rooms it might have been better.
Stayed 3 nights in Mar 2023

2/10 Terrible

Katsiaryna

Disliked: Staff & service, amenities
Not worth price Vs money

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great friendly people working here.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, good value, friendly staff! would reccomend!

6/10 Okay

Kim

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The staff are really friendly and helpful. This hotel is on a very busy street and we unfortunately had a room that was streetside. Traffic started at 5am and was LOUD. The room is bare bones , no drinking water unless you purchase. The door only has a push lock and no deadbolt, so not very secure. The pool is nice and clean and grounds are nice. Not a bad place for 1 night but wouldn't do an extended stay here.
Stayed 2 nights in Dec 2022

10/10 Excellent

Daryl