Xscape Tulum

Photo gallery for Xscape Tulum

Primary image
Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers
Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers
Terrace/patio
In-room safe, iron/ironing board, free WiFi

Overview of Xscape Tulum

Xscape Tulum

3.5 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780

Explore the area

  • Popular LocationDos Aguas Park11 min walk
  • Popular LocationCenote Crystal3 min drive
  • Popular LocationLas Palmas Public Beach13 min drive
  • AirportTulum, Quintana Roo (TUY)14 min drive

Choose dates to view prices

About this area

Tulum

Xscape Tulum is located in Tulum City Center, a neighborhood in Tulum, and is in a shopping district. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting. Looking to get your feet wet? Scuba diving, snorkeling and boat tours adventures can be found near the property. Guests appreciate the hotel's central location.

What's nearby

  • Dos Aguas Park - 11 min walk
  • Cenote Crystal - 3 min drive
  • SFER IK - 11 min drive
  • Las Palmas Public Beach - 13 min drive
  • Playa Paraiso - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive

Restaurants

  • La Barracuda - 6 min walk
  • El Tacoqueto - 7 min walk
  • Antojitos la Chiapaneca - 8 min walk
  • Nao - 8 min walk
  • Uno Japonese Noodles - 8 min walk

About this property

Xscape Tulum

3.5-star Tulum hotel in Tulum City Center, near Tulum National Park
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk. All 27 rooms offer free WiFi, free international calls, and free long-distance calls. Free local calls, in-room massages, and hair dryers are among the other amenities that guests will find.
Xscape Tulum offers 27 air-conditioned accommodations with safes and designer toiletries. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones; local, long-distance, and international calls are all complimentary (restrictions may apply). In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2017.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–noon: USD 8-15 for adults and USD 8-15 for children
  • 1 restaurant
  • 1 bar

Things to do

  • Bicycle rentals
  • Bike parking
  • Bike storage
  • Outdoor pool
  • Spa services

Family friendly

  • Outdoor pool

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Library
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Italian
  • Spanish

Outdoors

  • Garden
  • Pool sun loungers

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Renovated guestrooms - December 2017

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

More

  • Free international calls
  • Free local calls
  • Free long-distance calls
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 15 for adults, USD 8 and USD 15 for children (approximately)
  • Airport shuttle fee: USD 110 per room (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 273 out of 444 reviews
5 - Excellent 61%
Rating 4 - Good. 121 out of 444 reviews
4 - Good 27%
Rating 3 - Okay. 23 out of 444 reviews
3 - Okay 5%
Rating 2 - Poor. 14 out of 444 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 444 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in the centre of Tulum in a great location. Staff were friendly and offered great customer service
Stayed 5 nights in Mar 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and friendly, and the rooms were comfortable. It was worth it to reserve the room with the hot tub next to the front door - just note that sometimes hot water isn't available while other times it is.. Great location and price; would definitely return to this hotel.
Stayed 2 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stafff
Wonderful staff; the staff went the extra mile to make our stay pleasant, enjoyable and comfortable. Specially the reception and the restaurant staff.
Stayed 3 nights in Jan 2022

2/5 Poor

Disliked: Property conditions & facilities, room comfort
Jacuzzi? No it is a bath!
This review is completely about hotel management. They sell the bath, like a jacuzzi, yet there is not enough warm water to fill the damn thing. So, They falsely advertise. You know this is Mexico and even if you report the problem not much they will do. All I can do is write a review so you don't make the same mistake. I paid $1330 for the their best room(!) don't make the same mistake, believe the reviews written above, and just do not pay more than $99 for a room. I ended up staying in the room because I had no choice. Even the front desk agreed, Jacuzzi is not working and the owner is not doing anything about it. (!) Do yourself a favor and go for cheaper options. Even if it is Tulum, this is Mexico, not Ibiza nor Vegas, or St Tropez. Best of luck with your stay. Mr. Lennon, you are an awful Manager. It is a crime to not honor what you advertise. Meanwhile, I appreciate hotels.com trying to do the best they can to resolve the issue. All in all, this is a 0/5. One more note if you rent a scooter make sure there is gas in it. (!)
Stayed 4 nights in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay. Wish we had more time at this hotel. It was a quick trip to Tulum and well worth it.
Stayed 1 night in Jan 2022