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Maya Tulum by G Hotels

Photo gallery for Maya Tulum by G Hotels

Aerial view
On the beach, white sand
On the beach, white sand
On the beach, white sand
Outdoor pool, free cabanas, pool umbrellas

Overview of Maya Tulum by G Hotels

VIP Access

Maya Tulum by G Hotels

3.5 star property

7.6/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Spa
Map
Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, QROO, 77780

Explore the area

  • Popular LocationTulum Beach1 min walk
  • Popular LocationSFER IK15 min walk
  • Popular LocationLas Palmas Public Beach10 min drive
  • AirportTulum, Quintana Roo (TUY)19 min drive

Room options

About this area

Tulum

Located in Tulum, Maya Tulum by G Hotels is on the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. LabnaHa Ecopark Adventures and Xel-Há Park are also worth visiting.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Tulum Beach - 1 min walk
  • SFER IK - 15 min walk
  • Las Palmas Public Beach - 10 min drive
  • Playa Paraiso - 12 min drive
  • Hospital de Tulum - 14 min drive

Restaurants

  • Restaurare - 3 min walk
  • El Tabano - 4 min walk
  • Posada margherita - 8 min walk
  • Juanita Diavola - 9 min walk
  • Kin Toh - 15 min walk

About this property

Maya Tulum by G Hotels

Transformed 3.5-star hotel by the ocean, renovated in 2022
Located close to Tulum Beach, Maya Tulum by G Hotels provides a swim-up bar, a terrace, and designer stores on site. With a white sand beach, this hotel is the perfect place to soak up some sun. Treat yourself to a facial, a Swedish massage, or reflexology at Maya Tulum Spa, the onsite spa. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks at this hotel include:
  • An outdoor pool with free cabanas, pool umbrellas, and a swim-up bar
  • Free self parking
  • Cooked-to-order breakfast (surcharge), multilingual staff, and coworking spaces
  • A 24-hour front desk, tour/ticket assistance, and concierge services
  • Guest reviews speak well of the helpful staff
Room features
All 51 rooms boast comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Rainfall showers and free toiletries
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 20-40 for adults and USD 20-40 for children
  • 1 restaurant
  • 1 swim-up bar and 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • Outdoor pool

Conveniences

  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station
  • Coworking space

Outdoors

  • Beachfront location
  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas (fines apply)
  • Renovated entire property - April 2022
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Espresso maker
  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Mobile key entry
  • Safe

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Policies

Check-in

Check-in from 3 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 500 per stay
Welcoming dogs only
1 per room (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Internet access
  • In-room safe
  • In-room bottled water
  • Concierge service
  • Housekeeping

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 20 and USD 40 for adults, USD 20 and USD 40 for children (approximately)
  • Pet deposit: USD 500 per stay
  • Pet fee: USD 50 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 14 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Maya Tulum
Maya Tulum Retreat And Resort
Maya Tulum Retreat Resort
Maya Tulum Retreat Hotel
Maya Tulum Resort Wellness Retreat
Maya Resort Wellness Retreat
Maya Tulum Wellness Retreat
Maya Wellness Retreat
Maya Tulum by G Hotels Hotel
Maya Tulum by G Hotels Tulum
Maya Tulum by G Hotels Hotel Tulum
Maya Tulum Resort Wellness Retreat

Frequently asked questions

Does Maya Tulum by G Hotels have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Maya Tulum by G Hotels?

As of Jan 30, 2023, prices found for a 1-night stay for 2 adults at Maya Tulum by G Hotels on Jan 31, 2023 start from $176.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Maya Tulum by G Hotels pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 22 lbs per pet. There's a deposit of USD 500 per stay and a fee of USD 50 per pet, per night.

How much is parking at Maya Tulum by G Hotels?

Self parking is free at this property.

What time is check-in at Maya Tulum by G Hotels?

Check-in is from 3 PM - anytime.

What time is check-out at Maya Tulum by G Hotels?

Check-out is at 11:00 AM.

Where is Maya Tulum by G Hotels located?

Nestled on the beach, this Tulum hotel is within 3 mi (5 km) of Tulum Beach, Tulum National Park, and Sian Ka'an Biosphere Reserve. Tulum Mayan Ruins and Playa Ruinas are also within 6 mi (10 km).

Maya Tulum by G Hotels Reviews

Maya Tulum by G Hotels Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 148 reviews" "
" "10 - Excellent 48%
Rating 8 - Good. 31 out of 148 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 13 out of 148 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 10 out of 148 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 23 out of 148 reviews" "
" "2 - Terrible 16%

8.2/10

Cleanliness

8.7/10

Staff & service

7.8/10

Amenities

7.9/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ashraf

Disliked: Cleanliness, amenities, property conditions & facilities
Wasted my money on this garbage property I shouldn’t of paid more attention to the reviews but I thought I give it a shot lol but not just that property dose fail’s advertisement on line like I paid for beach front suite and I got garden front with bunch of beach rocks Management offered me a downgrade room 150sqf from 700sqf room with beach front I told them I paid almost $800 a night for a suite not a bs room so I checked out as I checked in and refused to give me refunds i left to another hotel to enjoy my vacation paid for my stay at least enjoyed it elsewhere at better rating So make your self a favor take your family to a good well rated place and save hassle here. Maya tulum I’m very disappointed!! But make

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, front desk staff is very helpful and always available. This was close to the main party scene but far away enough not to hear the loud noises. Absolutely Beautiful place and very unique stay. We had a whole private villa with our own back yard and mini pool
Stayed 2 nights in Dec 2022

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, beautiful, and friendly staff

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the oceanfront view and it was not a disappointment. The staff called me by my name which made it feel very personable. It was very clean and beautiful.
Stayed 3 nights in Nov 2022

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was gorgeous and the staff was incredible. Would absolutely stay there again.
Stayed 4 nights in Nov 2022

6/10 Okay

Erez

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was great although we had sewer small coming from the bathroom and we didn’t feel the crew took care of it as they should. It was going on during all our stay and especially at night, we had to sleep with door and windows widely open. Will probably look for another place on our next vacation in Tulum
Stayed 4 nights in Nov 2022

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! The staff were super helpful! Upon check in my boyfriend and I got a free upgrade which was awesome and everyone was so welcoming! Sadly during the stay, my boyfriend and I were in an accident and the staff were very accommodating to our needs and helped us out with everything like bringing extra towels, pillows, ice, and even pizza to our room one night because we couldn’t move. Amazing staff, amazing place! Can’t recommend this place enough!
Stayed 5 nights in Oct 2022

6/10 Okay

Chanda, Nathrop

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
They charged me for an extra person. I had identified 2 people, I notified them a week in advance of 3. Had I put 3 originally through Travelocity there would have been no charge. They also made me pay $100 for use of the safe when I didn’t want to use the safe. Also, there was no electricity for 14 straight hours!!!!! No discount or provisions given to us.
Stayed 2 nights in Oct 2022

2/10 Terrible

Louis

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I celebrated my 40th birthday by booking accommodations for me, my family and friends at this property and it was quite the negative experience to say the least. Our first two days of accommodations were met with rolling black outs. The power would go on and off intermittently lasting about 30 minutes each time. During this time we could not shower/use the toilet or AC as there was no running water and we had no use of the wifi at the property during these blackouts. The advertised restaurant was not open for dinner during our stay, but open for the Instagram “influencers” who stayed at the hotel for free the previous week, as per their Instagram posts. My cousins and my friends both had roach infestations in the rooms they booked. There was no yoga or spa facility available or offered to us during our stay as advertised. Upon sharing these grievances with the hotel front desk, we were initially told that we would not receive a refund. Upon checkout we were not offered a full refund due to the inconveniences we endured during our stay.
Stayed 3 nights in Sep 2022

2/10 Terrible

Amber

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived early so they told us we could go to the restaurant and utilize the pool while we waited. Basically, there was no consistent power at the hotel until Saturday evening. We experienced blackouts so no Air conditioning or lights and also effected the water for the faucets/toilets in your room. Main pool was never cleaned, no music at the pool due to no electricity but once electricity started working, they then said their speakers didn't work. The stench from the large mounds of seaweed will knock out if you aren’t prepared for it. No one ever tried to clean it up or remove for better beach access. We watched a maintenance man physically shut off the power to the exterior pathway lights Friday night creating a completely unsafe environment for guests to walk back to their rooms or anywhere on the property. Room was infested with cockroaches and spiders. The entire right side of my body is covered in bites leading me to believe that it was spiders and bed bugs. Housekeeping does not clean efficiently, they took the dirty towels but did but didn't replace with fresh ones, we had to request towels. Our plunge pool was NEVER cleaned so never got the chance to use that "amenity", manager promised he would have someone clean it. Doors are not properly sealed allowing whatever wildlife outdoors to enter your room. The cockroaches are out of control. After returning from dinner out, our friend had one running on his bed. Management offered us free cocktails and omelettes.
Stayed 3 nights in Sep 2022