“Reception was not manned with a sign to proceed to the bar upstairs which was also empty. Someone came who said he would get someone but he returned 10 min later and had to chase again. His colleague arrived 5 min later. He showed us to a 3rd floor room which was still being cleaned. The room was very hot due to the weather and the air conditioning unit on the wall did not work. None of the windows opened and one was actually sealed shut. We were shown a room on the 1st floor. Again air……