Ratings based on 741 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Jan 17, 2018
A small group of us stayed at the hotel for a conference, had very nice facilities to use and a restaurant right inside. Was a huge convenience, but the service and food at the hotel was ok.
2 out of 5
by A verified traveler from Vermont

Shabby and worn.

Posted Dec 23, 2017
Our first room had mold in the shower, writing on the wall, a dirty toilet and a connecting door that wouldn’t lock. We moved to another room that wasn’t much better. We went out for the day and housekeeping didn’t clean our room. Ryan, the Director of Rooms reached out to us immediately and offered compensation. While I appreciated his efforts, we will never stay at this hotel again. One of the most disappointing stays I have ever had.
Comment from Hotel Management
Dec 26, 2017 by Ryan F, Hotel Management
Dear Paul, As the hotel leader who reached out during your stay, I cannot express enough how sorry we are for the conditions and cleanliness issues with the provided guestroom. I sincerely apologize for the oversight, and have already shared your feedback with the staff as a training opportunity. I hope you do forgive us, and will give us another chance to regain your confidence.
5 out of 5
Recommended
for Everyone
by A verified traveler from Poughkeepsie, NY

Regular hotel

Posted Dec 20, 2017
I stay here every time I have to bring or pick my daughter up from college in Salem. It’s clean,friendly and convenient from the highway.
Comment from Hotel Management
Dec 20, 2017 by Ryan F, Hotel Management
Dear Pailk, Thank you for taking the time to review your experience on Expedia. Our goal is to provide a clean guestroom, and warm welcome for each guest everyday. Our ability to be consistent as you mention is what keeps our loyal guests like yourself coming back. We look forward to seeing you back here soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location and well kept.

Posted Dec 6, 2017
Hotel was clean and staff was excellent. Pillows were way too soft, but other room amenities were okay. Would stay here again.
Comment from Hotel Management
Dec 7, 2017 by Ryan F, Hotel Management
Dear Anonymous, Thank you for sharing insight on your experience. We are delighted to hear you found the hotel to be clean, and the level of service provided memorable. We appreciate the feedback on the amenities. We look forward to welcoming you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Berkley, MA

Great hotel

Posted Nov 1, 2017
Pros: Everything
The hotel staff is very happy, friendly and attentive to guests needs. We stayed here for a night while visiting Salem for Halloween. The front desk staff asked if we needed transportation, directions, questions etc. This hotel is less than 10 miles from Salem which was very convenient. There is also a big shopping area down the street and the North Shore Mall is nearby. The room was clean, the beds were comfortable and it was very quiet all night. I will definitely stay here again when I am in the area.
Comment from Hotel Management
Nov 4, 2017 by Ryan F, Hotel Management
Dear Judy, Thank you for taking the time to review your stay with us. We are thrilled to hear you received a 5 star experience, and found the service and amenities to meet expectations. We look forward to welcoming you back. Warm regards, Ryan F Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with Amazing Restaurant staff

Posted Oct 23, 2017
Restaurant staff, specifically our waitress, was amazing. After one morning eating breakfast there she already knew our name and what we wanted to drink. We unfortunately didn’t get our room cleaned, but that was really the only negative. Beautiful hotel!
Comment from Hotel Management
Oct 23, 2017 by Ryan F, Hotel Management
Dear Anonymous, Thank you for taking the time to post a review about your stay. We are thrilled to hear you enjoyed your dinning experience in our restaurant. We apologize for the oversight with maid service. Next time time you are in Wakefield we look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia

great location

Posted Oct 23, 2017
Here for business for the weekend. Easy check in, clean room, and quiet at night. Great stay.
Comment from Hotel Management
Oct 23, 2017 by RF, Hotel Management
Dear Annie- Thank you so much for staying with us, and for the 4 rating. Happy to hear your visit was smooth, and we look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from New London, CT

Nice hotel

Posted Oct 16, 2017
Very nice staff, nice room, but we wish we could charge our phones near the bed. Other than that wonderful experience.
Comment from Hotel Management
Oct 20, 2017 by Ryan F, Director of Rooms, Hotel Management
Dear Katelyn, Thank you for the 4 star review, we pride ourselves on the customer service we deliver. We appreciate the feedback as well, and will look into electronic charging alternatives. We do hope to see you again.
3 out of 5
by A verified traveler from CT

This was a Sheraton hotel? Major disappointment..

Posted Oct 15, 2017
Pros: breakfast
Cons: Read above... Also, be sure every room has a "Do Not Disturb" sign. We didn't have one.
I have spent time at other Four Points Sheraton hotels, but this one was a major disappointment and I wonder how Sheraton can associate its name to this particular hotel. There was a hole in the sheet on the bed, small, but still unacceptable. In the extremely small bathroom, plastic cups, not glass. The soap, shampoo and conditioner were in pump dispensers in the shower like a third rate motel. When I inquired about obtaining small bottles of shampoo and conditioner, the hotel didn't have any such thing, as they do at so many other hotels. They offered to drive me to the local grocery store to purchase the items instead. The desk chair should be replaced since this one had hydraulic issues and it would sink to its lowest position every time you sat in it. The in room coffee maker was acceptable, but they didn't provide enough sugar, creamers, and there were no napkins. Most all hotels offer extra pillows and an extra blanket in the closet. Not here. This is the first hotel I have been to in many years that still had you pay 99 cents for local calls, and outrageously charged you for long distance calls. Their documentation needs to be updated as well. The name of the restaurant on the premises did not match the name on our breakfast vouchers. Very limited documentation about amenities in the room. No mention of in-room safes, though we found one in the closet. The only thing we found enjoyable was the breakfast buffet in the morning. Not returning here, no way.
Comment from Hotel Management
Oct 20, 2017 by Ryan F, Director of Rooms, Hotel Management
Dear Lee, we would like to apologize for your experience with us. Your comments regarding the conditions of your guestroom is unacceptable, and will be amended immediately. We appreciate your feedback as well on the accessibility, and accuracy of the hotel's content. We do hope you will reconsider, and provide us another opportunity in the future.
4 out of 5
by Louis

Short trip

Posted Oct 14, 2017 on Hotels
Rooms could use some major updating , lobby is beautiful, service very good, restaurant was very good , we ate there twice. Everyone friendly , would stay there again
Comment from Hotel Management
Oct 20, 2017
Dear Louis, We appreciate your taking the time to write a 4 star review, and share insight on your experience. We look forward to welcoming you back in the future. Warm regards, Ryan F Director of Rooms