Waterloo Chalets

"Great place to see concerts"

"Beautiful location!"

"Very nice easy access to all ahops"

"I arrived to the hotel around 9:30pm and I asked the young lady front desk agent if the restaurant was still open. She responded that it hasn't been open since July in a nasty tone like I was supposed to know that. I then asked her if she had any recommendations of where to eat and she simply said no. Before getting in the elevator I asked her if there was water in the room which the answer was also no. At the moment I decided to check online and there was a bar a block away that gave me some water. When I return back to my hotel room I noticed my TV didn't work, it had no channels and the remote had limited functionality. So I went back to the front desk, the same agent dressed in a hoodie ready to leave expressed that she didn't know how to fix a tv, she then suggested I went up to my room to see if it was magically working now; it wasn't. I went back down and she gave me keys to a new room. While the new room did have a working tv, it had an horrible smell, dusty coffee machine and a phone with no buttons. I tried dialing out and it definitely didn't work which is concerning if you don't have your own phone. To conclude this hotel should not charge more than $50 per night, they have zero amenities, unprofessional staff and the advertisement is very misleading."

"falling apart. no heat drains plugged. "

"NIce place, but lots of renovations. Never got a full sleep. But to be honest... I was a late nighter. Noise started around 8am. So I am trying to be fair. Bad timing i suppose."

"This hotel is clean & that is a top Priority for us. Great location. Convenient to the Thruway. We have stayed here a number of times. "

"The staff are the best. Extremely friendly and personable. Room are very clean and comfortable "

"The bed was horrible ugh. "