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Overview of Alpenhotel Fleurs de Zermatt

Photo gallery

Featured Image
Indoor pool, seasonal outdoor pool, sun loungers
Indoor pool, seasonal outdoor pool, sun loungers
Indoor pool, seasonal outdoor pool, sun loungers
Premium bedding, in-room safe, desk, laptop workspace

Alpenhotel Fleurs de Zermatt

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Spa
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationZermatt–Sunnegga Funicular5 min walk
    Popular LocationZermatt-Furi Gondola19 min walk
    Popular LocationSunnegga Paradise - Blauherd Cable Car1 min drive
    AirportSion (SIR)76 min drive

Choose dates to view prices

Junior Suite, Balcony, Mountain View (Matterhorn)

4.8/5 guest room rating
  • 377 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

Classic Double Room, Mountain View

5/5 guest room rating
  • 248 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Family Room, 2 Bedrooms, Balcony, Mountain View

5/5 guest room rating
  • 538 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

Deluxe Double Room (Parterre)

5/5 guest room rating
  • 280 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Double Room, Mountain View (Style)

5/5 guest room rating
  • 323 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

4.8/5 guest room rating
  • 269 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Double Room, Accessible (Parterre)

4.7/5 guest room rating
  • 258 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Standard Single Room, Mountain View

5/5 guest room rating
  • 215 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Double Bed

About this area

Zermatt

Located in Zermatt, Alpenhotel Fleurs de Zermatt is near a train station and in the mountains. Notable landmarks in the area include Zermatt-Furi Gondola and Charles Kuonen Suspension Bridge. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowshoeing and sledding.
Popular Location

What's nearby

  • Zermatt–Sunnegga Funicular - 5 min walk
  • Zermatt-Furi Gondola - 19 min walk
  • Sunnegga Paradise - Blauherd Cable Car - 1 min drive
  • Sunnegga Ski Resort - 1 min drive
  • Zermatt-Matterhorn Ski Paradise - 15 min drive

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • Matterhorn Lounge — 1 min walk
  • Restaurant Walliserstube — 4 min walk
  • Chez Heini — 5 min walk
  • Bäckerei Fuchs — 5 min walk
  • Petit Royal — 6 min walk

About this property

Alpenhotel Fleurs de Zermatt

Ski-in/ski-out hotel with a full-service spa
Ski into Alpenhotel Fleurs de Zermatt, where you can enjoy a drink at the bar/lounge and comforts including an indoor pool and a full-service spa. All 38 rooms feature thoughtful touches like espresso makers and bathrobes, plus free WiFi and flat-screen TVs with cable channels. Guests will also find premium bedding, free bottled water, and hair dryers.
Alpenhotel Fleurs de Zermatt offers 38 accommodations with espresso makers and safes. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and an outdoor pool are on site. Other recreational amenities include ski-in/ski-out access, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Fleurs Vita has 2 treatment rooms. Services include hot stone massages, sports massages, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM–11 AM
  • 1 bar

Things to do

  • Art gallery
  • Full-service spa
  • Health club
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Ice skating
  • Indoor pool
  • Mountain biking
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Children's games
  • Children's toys
  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Ski-in/ski-out access
  • Ski storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • German

Business services

  • 1 meeting room
  • Business center
  • Conference center (388 square feet of space)

Outdoors

  • Pool sun loungers
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 39-inch flat-screen TV
  • Cable channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Safe
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3:30 PM - 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 80 per night
Cribs (infant beds) are available for CHF 60 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: CHF 60 per night
  • Rollaway bed fee: CHF 80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpenhotel Fleurs Zermatt Hotel
Alpenhotel Fleurs Hotel
Alpenhotel Fleurs Zermatt
Alpenhotel Fleurs
Alpenhotel Fleurs de Zermatt Hotel
Alpenhotel Fleurs de Zermatt Zermatt
Alpenhotel Fleurs de Zermatt Hotel Zermatt

Frequently asked questions

Can I cancel my reservation for free at Alpenhotel Fleurs de Zermatt and receive a full refund?
Yes, Alpenhotel Fleurs de Zermatt offers free cancellation on select room rates, because flexibility matters! Please refer to Alpenhotel Fleurs de Zermatt cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Alpenhotel Fleurs de Zermatt?
As of Apr 13, 2021, prices found for a 1-night stay for 2 adults at Alpenhotel Fleurs de Zermatt on Apr 19, 2021 start from $313, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Alpenhotel Fleurs de Zermatt have a pool?
Yes, this property has an indoor pool and an outdoor pool. Pool access is from 7:00 AM–9:00 PM.
Is Alpenhotel Fleurs de Zermatt pet-friendly?
No, pets are not allowed at this property.
How much is parking at Alpenhotel Fleurs de Zermatt?
Alpenhotel Fleurs de Zermatt doesn't offer parking.
What time is check-in at Alpenhotel Fleurs de Zermatt?
Check-in is from 3:30 PM - 11 PM. Late check-in is available during limited hours.
What time is check-out at Alpenhotel Fleurs de Zermatt?
Check-out is at 11 AM.
Where is Alpenhotel Fleurs de Zermatt located?
Located in the mountains, this ski-in/ski-out hotel in Zermatt is within 6 mi (10 km) of Zermatt-Furi Gondola and Charles Kuonen Suspension Bridge and close to winter sports such as cross-country skiing and skiing lessons. Zermatt (QZB-Zermatt Train Station) and Zermatt Station are within a 5-minute walk.

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 237 out of 311 reviews
5 - Excellent 76%
Rating 4 - Good. 55 out of 311 reviews
4 - Good 18%
Rating 3 - Okay. 11 out of 311 reviews
3 - Okay 4%
Rating 2 - Poor. 5 out of 311 reviews
2 - Poor 2%
Rating 1 - Terrible. 3 out of 311 reviews
1 - Terrible 1%

4.9/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Amazing breakfast, very helpful, competent and nice staff, very nice spa and pool, good location close to train station. We will return for sure.
Stayed 4 nights in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente sitio nos encantó la atención el lugar piscina sauna la comida todo está muy rico
Stayed 3 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding.
Excellent hotel. We will definitely stay here again.
Stayed 1 night in Sep 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay here at Fleurs de Zermatt! The facilities are very clean, updated, and beautiful. Service was excellent. We especially loved the huge breakfast buffet (with unlimited specialty coffee drinks!), the lovely views, awesome location, ski room with heated lockers, and fabulous spa and pool area. This was our first time to Zermatt-- but if we ever return, I don't even want to look for a different hotel. We were extremely satisfied!
Stayed 6 nights in Feb 2020

2/5 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
You are greeted at reception with a sign that says no food or drink in the rooms and a fine of 500 Swiss if you disobey. This isn’t a youth hostel. We asked reception to check if the room was free at 3pm on arrival (which it was) rather than check in at 3.30 as we had guests who had travelled long haul. Reception and the management refused to check with house keeping so we had to wait in the lobby when we knew the room as ready to be occupied. Never had this attitude in my life. Great shame that a nice hotel is ruined by rules and bad attitude. Breakfast staff were great and the older staff on reception were fine but this is a hotel run for the convenience of management not guests
Stayed 7 nights in Feb 2020

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