Camillus Vacations from $545

Absolutely unacceptable experience. I stayed here for one night on June 26, 2026, and arrived at 9:30 PM with a confirmed reservation. Instead of checking me in, I was told my room wasn’t ready. I wasn’t given a room until 12:05 AM—more than 2½ hours later. What’s the point of making a reservation if the hotel can’t have a room ready by late evening? Making exhausted guests wait past midnight because of poor planning is simply unprofessional. There was no sense of urgency, no proper communication, and no respect for guests’ time. This level of service is unacceptable, and I would not recommend this hotel unless they seriously improve their operations and customer service.

The room was very nice and the wait staff at breakfast was exceptional!

Very nice- love the foxes! Adorable! Staff very nice, comfortable rooms, fantastic bar, great outdoors. Would stay again !

I arrived at 230pm and told check in was at 3pm and the room wasn't ready. OK I thought, I always arrive early and the room is always ready, I booked a suite. but I understand. At 3pm, I go back and told the room is still not ready and at 4pm now being told the room was finally ready. The girl behind the desk was sorry and of course, it's not her fault.... I expected the manager to knock on the door or call to come down and grab a bottle of soda or water and bag of chips for free, just something to make it up, but nothing. In the bathroom the shampoo and conditioner bottles were empty, the refrigerator had a smell to it. In the morning I wake up to the nightstand next to the bed had ants on it. As I was checking out I wanted to tell the front desk, but no one was there, rang the bell still nothing.... just left.......last thing, the Hot Tub was great.

The pool closed was a bummer.