“The check in process was remote on Monday evening at 20:00. Had been call the hotel all Monday afternoon to ask some question as sixth sense kicked in that check in might be an issue. Read on the website that phones are not staffed Monday and Tuesday!!
Place is very tired, marked walls everywhere, a bit of cleaning and elbow greese would go a long way. Floors unswept for days. Breakfast cereal all over the dining area for days, very crunchy!
Staff attire was sloppy and shoes dirty, kinda……
“The main house looks lovely but don’t be fooled. First room in the Waterhouse was a disaster the stench was awful! Mould and damp. Room was swapped but not much better, dirty and damage to the walls.
The staff are just rude and unhelpful. Asked where breakfast was, directed to the main house. Stood for 10 mins being ignored by staff so approached a lady and asked, got barked at ‘we open at 7:30!’ Ok no one informed me and only asked if I could get a coffee as there was nowhere else to have one……
“Rooms are seriously dated and poorly cleaned, I found rubbish in my room on arrival.
No A/C in the rooms you do get a fan but that's it.
Would I stay again, probably not”
“Staff were very good, we arrived quite late at night because of the train mishap. It was raining and cold, we were made welcome and shown to rooms until we were happy with the choice!, room was warm clean and tidy. Breakfast was great lunch was delicious. A wonderful memorable stay will go again definitely!”
“Country style hotel, small but comfy.
Room is clean, but a little bit old.
Its breakfast is great, services free English style full breakfast, and cooks after taking order.”