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“Clean and new feel inside - everything went as expected. Communication provided was clear and timely.”

“Was cancelled on 30 minutes before arriving only because I had to reach out and ask why I didn’t receive any info on check in.”

“Amenities and pics of the rooms were accurate. We could not access the laundry room despite contacting the host about it. Neighbors smoked a lot of marijuana which wafted into the hallway and into the living room of the condo we were in. Lots of outside noise at night. Beds weren’t super comfortable. Would consider adding a Keurig K Cup coffee pot instead of a drip model.”

“Very new, clean, fitness area and very large/nice community/club room that seemed hardly used. In room laundry was nice. Had issues checking, though to be fair that was probably mostly my fault. The check in instructions were 100% accurate - just a little confusing for me. Got help on the phone, but my phone kept dying, so that made it harder. ”

“The host failed to ensure that I received my check-in instructions prior to my stay. I arrived at midnight and was unable to access the room. I sat in the hallway for an hour while the vrbo customer service team tried at least 3 different times to get a hold of the host. Ultimately I was unable to access the rental unit and had to find other accommodations at 1 in the morning. This was after I spent 10 hours driving and was utterly exhausted.”

“Beautiful, brand new studio apartment that looks exactly like the photos. The complex, Village at Montclair, is also impressive: it's newly built, upscale, and includes a pool, gym, lounges, and nicely designed outdoor spaces. The unit was quiet. The host was responsive by message and kindly offered early check in. The location worked well for us, about a 30 minute walk or a 5 minute drive to Claremont.Unfortunately, the check in process was frustrating. The address provided on the VRBO app led……