“I truly enjoyed the cocoa tea served at breakfast, and most of the staff were warm, friendly, and courteous. When I checked in, they kindly explained how to get to Baywalk Shopping Mall and introduced the hotel’s facilities. Even when I was waiting for a taxi early in the morning at 5:00 a.m. on my departure day, they thoughtfully took the time to recommend beautiful beaches in Soufrière and a bakery well worth visiting.”
“This stay wasn’t it. Although the property is clean and updated, guest services were almost nonexistent. There was no in-room service, the kitchen closed at 9, and I had to ask for my floor to be mopped. The staff were friendly for the most part, but everything just felt inconvenient. Not even a bottle of water in the room at check-in!”