Bertram Castle Hotels

"Since I was staying less than 12 hours I did not bother to complain. The curtains did not close completely with the bright lights of the parking lot made it difficult to sleep among the many other problems"

"The room was clean and the AC worked great. The first room had a floor leak in the bathroom. I called the office and the front desk guy came almost immediately with a key for a different room. The second room was fine, except that the bathroom door wouldn't close and they were wedging it closed by putting a washcloth over the door. I chalked it up to this being a 2-star hotel. The breakfast was sorely lacking. There were bagels, wheat bread, and white bread, with butter, jam, and peanut butter. Also four kinds of sugary cereal, milk, coffee, and watered-down apple and orange juice drinks. I was expecting more, considering the ads I've seen on TV. But the breakfast area was neat and clean, with plenty of cups and utensils."

"Unfortunately I had an issue with payment during check in. Staff handled the situation really poorly, instead of it being a relaxing stayed it was a tense one. The pool was great, basketball court as well. The first floor had wet floors from people walking from the pool to the elevators. Like actual puddles risking a fall. Our room was clean and spacious. Paid over $180 for one night. I expected better customer service for the price! "

"Lovely views and good breakfast!"

"Everything was great when I asked for a late check out the first representative was not very helpful but the second one was in the morning around noon and she was able to get me a late checkout at four so I really appreciated that but other than that, the facility was clean everything was great."

"Great property"

"Room was very nice and quiet. The only thing is the parking lot is dark. The lights need to be either replaced or repaired!"

"After staying at the Motel 6 hell, the Holiday Inn Express was actually paradise. Very comfortable bed and soft Linens. The lighting was great. The breakfast was also really good."

"Incredible property! Just gorgeous and well maintained. Truly one of a kind! Thank you!"