哥斯达黎加高尔夫酒店

“I chose this resort for accessibility. Expedia told me to email the resort directly. I did, three weeks out, in detail. Receipt was confirmed. The rooms controller replied two days before arrival with options showing she never read it, ignored my two follow-ups, then emailed at 4:41 PM on arrival day, 41 minutes after we were already standing in the lobby, claiming they “were waiting for us.” Nobody had read the email. They drove us in 91-degree heat to two rooms. The first was promised as……

“Great”

“The staff was super attentive, helpful and friendly. The resort is absolutely beautiful. Stunning views, wildlife everywhere! We literally had monkeys on our balcony at times. The food was amazing as well. The way the staff cleaned and organized our room while we were out each day was great. They paid a lot of attention to little details. You could really feel the pride everyone there had for their part in making us feel like we were the most important people there.”

“This mavbe my most enjoyable stay ever in a hotel. I have never been in a hotel where absolutely everybody was so polite, friendly and engaed in creating a memorable experience for the guests. The owner of the hotel personally took me on an excursion which was so exciting and so thoughtful. All the team knew my name and tretaed me like a member of rheir famiy. The hotel was well maintained, located on (and my room overlooked) a great beach and the food was perfect! I will stay here again”