Del Rio Castle Hotels

"When we arrived in our room it had a bad odor. While I do know this room was only $70 I did not expect there to be this many problems. The blinds did not wrap around the window so people in the parking lot could see you. The sheets were torn and we had to get new ones. The over head sprinkler was leaking and they had paper towel shoved in there to absorb the water. The shower head was leaking. And the shower curtain wasnt long enough so all the water was going out of the shower flooding the room. There was no shampoo in the shower and there was barely any conditioner. The textured paint on the walls was peeling down the whole was by the bathroom. The hot tub jets were not clean. When you filled up the tub and turned on the jets there was a large number of black flakes and debris that shot out of them. The peep hole in the door had no insert in it so people in the hallway could just look in your room. The lock on the door wouldn't stay closed. The 2 employee that I spoke with were not concerned with the shampoo being out and didnt even offer to give me a replacement one. The other one was on her personal phone when I asked for a sheet and didnt even get off the phone when grabbing me another sheet. I would not stay here again. You are better off going into Newport to any other hotel than to stay here."

"Stayed here for 3 nights and unfortunately the overall experience was disappointing. The location was much farther from attractions than expected around 30 minutes from Gatlinburg and close to 50 minutes from parts of Pigeon Forge depending on traffic which added a lot of extra driving each day. The condo itself was smaller than it appeared in photos and several parts of the furniture finishes and amenities felt cheaply done or poorly maintained. The overall unit lacked the comfort and quality we expected based on the listing. The biggest issue was the lack of insulation between units. You could hear everything from surrounding condos including footsteps conversations water pipes showers toilets doors shutting and constant movement from the unit above. It repeatedly disrupted sleep late at night and early in the morning. Management acknowledged in writing that this is part of the building structure and stated all of their units are similar. Communication was frustrating as the property is run through a corporation rather than an individual host. Responses were slow dismissive and there was no meaningful attempt to resolve the issues despite reporting them immediately after the first night. There were also additional concerns including stained bedding broken sauna and steam room inconsistent WiFi and not enough towels for the full stay. Overall the stay felt below expectations and I would not book here again."

"Room was clean, staff was helpful. Unfortunately elevator was down for the weekend, but everything else was as good as you could ask for."

"We thoroughly enjoyed our stay. It was clean, peaceful and in a great location. We love that homey feel in a hotel and it did not disappoint! Even had a nice bathtub for a soak after a long drive! "

"Liked the historic hotel. Convenient location and very comfortable bed. Hotel is showing some signs of wear but everything was very clean. Disappointed that breakfast was just a $7 gift voucher to the coffee shop. Would have been great to have a hot cooked meal in the on site restaurant. Would stay again."

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"An older design motel but large rooms and full breakfast."

"Decent hotel. A little dated, but clean. Staff was very friendly. We reserved the jetted tub suite and the jets didn’t work in the tub. Breakfast was good."

"Clean room and friendly staff!"