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"Great location. No soundproofing, can hear full conversations through the wall. Mattresses quite worn down to springs so slept on top of the duvet. One lift out of two was out of service for all 4 days. Signs in hallways broken (eg 5th floor), some bits of litter around hotel and in lift. Bathroom smelt strongly of cigarette smoke. New bathrooms which were very good."

"Great location, clean, lovely staff."

"We booked another few days before we fly back home."

"Great hotel and even greater location."

"Terrific stay "

"Incredible all around. I stay here every time I am in London. Great customer service, rooms and location."

"Just older hotel than what the pictures show."

"The room was clean and the hotel smelled nice, good atmosphere but the water and snacks area was all the way at the end, the staff wasn’t welcoming nor inviting. The staff, in particular Juan was the only nuisance. He spoke to us in a condescending way, gaslight me when I spoke to him about our room AC issue and always had a snarky comment to make. Seeing him and having to deal with him was exhausting. He’d act like he’s being accommodating or helpful but is in fact very much not. We’ve had the misfortune of dealing with him on several occasion's and can confidently advise you to steer away from him at reception. The rest of the reception and housekeeping were a delight. "

"The hotel was beautiful and the room was a good size. The hotel was the perfect location with most places we saw in walking distance. Would definitely stay there again!"