6/10 一般
Clarissa
与家人出行
2024 年 6 月 3 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Loved this place for easy access and wonderful stay in Fredericksburg.
Did not like the service. Was unsure of which room we were staying in and tried to reach the contact that was provided when we arrived at night. She never answered after multiple calls. Went to their office and no emergency number to call. I finally found another guest at a different property (30 minutes later) who gave me their contact and was able to reach someone. Turns out we were supposed to be in the upstairs suite. No light left on for us and the instructions never mentioned "upstairs." Please add that to the instructions/description of the property for future guests.
Other than that, our stay was excellent.
Clarissa
2024 年 5 月入住 2 晚