“Avoid this hotel, especially if traveling with children or elderly.
At 1:45am, water began pouring down our bathroom wall. There was pre-existing brown water stains, proving this leak was a known issue. I called reception seven times over 26 minutes, but no one answered. I had to physically go to reception at 2:00am, leaving my sleeping 2-year-old and 5-year-old unattended - a totally avoidable situation.
Downstairs, staff claimed "no calls came through" (contradicted by my call logs) and I'd……
“Avoid this hotel, especially if traveling with children or elderly.
At 1:45am, water began pouring down our bathroom wall. There was pre-existing brown water stains, proving this leak was a known issue. I called reception seven times over 26 minutes, but no one answered. I had to physically go to reception at 2:00am, leaving my sleeping 2-year-old and 5-year-old unattended - a totally avoidable situation.
Downstairs, staff claimed "no calls came through" (contradicted by my call logs) and I'd……
Allie