Miami VA Healthcare System Tours

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Assistants Front Desk. Our recent family stay at The Pelican Grand was wonderful overall, but our experience was marred by an unacceptable interaction during checkout. After a front-desk error resulted in our pack-and-play being mistakenly handed over to a family member along with another guest's groceries, we told the desk that they could retrieve the misplaced items. Instead of resolving the issue, the assistant responded with hostile, threatening emails and phone calls While we greatly appreciate the quality of the resort and staff otherwise, this aggressive conduct ruined the end of our trip. Guests should be treated with respect and staff should own up when they make a mistake. Very disappointed 😞.