Norfolk Residences

"Amazing"

"The staff were really friendly and accommodating. The valet was professional and right there when we needed them. The two gentlemen that checked us in at 3 PM were extremely hospitable and one of them even asked me to consider that I am in a home away from home. It was a birthday overnight with dinner and a show and we were in from out of town and already starting to have a good time so it was very nice to know that we could feel comfortable and relaxed. The overnight young woman at the front desk was also extremely hospitable and courteous as we returned from a fun night. She was very professional and patient with us when we returned and handled us with class. The rooms we stayed in were perfect for an overnight trip to Boston and Copley Square is right in the heart of Back Bay so it was perfect. Our only feedback was none of us could actually turn the heat down in the rooms. We all adjusted our thermostats to below 70 but the temperature stayed at around 72° all night. Not sure if they were overridden at the front desk, but none of the thermostats were adjusting to the temperatures that we set. That’s a little too stuffy for all of us. The outside temperature wasn’t that bad either, I believe it was in the 40s, it wasn’t freezing so we all thought that was just too warm and stuffy for sleeping. Fortunately, I was the only one who didn’t get much sleep. All of my friends were tired enough to get some sleep in their rooms before check out. Will book again w/temp control. "

"Great location"

"Staff was fantastic"

"Clean room and excellent breakfast! Some noise due to highway but bearable."

"Spectacular view of the city! Staff was incredibly helpful and friendly. The vibe and food/bar is a huge plus. Room was super clean and the hotel was safe and easy to locate. We will be back!"

"Clean hotel great treatment and experience "

"Beautiful hotel parking was $25 friendly staff and 2 bar and restaurant on the first floor, pool was clean and up to date highly recommended "

"Beautiful brand new hotel near a lot of clothing stores. The rooms were futuristic with an IPad to control everything. Although pretty small it worked out good for me and my girlfriend. I would have rated everything 5 stars if the breakfast wasn’t $20 a person and if college kids didn’t fill up the lobby everyday to study."