Northwest Rochester Castle Hotels

"Nice room. Easy check-in. "

"The staff were friendly, helpful and they hosted well! There is room to improve cleanliness and update hotel in general. "

"Ac good"

"Yes "

"very noisy, doors slam hard, very noisy other people staying there was in and out all night, party 2 doors down till 2am, worst coffee ever, breakfast was gone by 8am, will never stay there again"

"There were no amenties in the room. Not even a coffee maker. Small sign that i saw in the morning that said you needed to get it from the front desk. Too late. The remote didnt work and had extreme difficult in switching the tub to shower. Only got it half way. Clean but very shabby. Obvious that NO MONEY is going back to structural upkeep. One luggage handler i saw was broken."

"Room was clean. A little outdated. Elevators were down. No room service for breakfast"

"The first room was a disaster. Housekeeping left window open trying to let the smell of piss and animal feces air out. We thought we smelled a odor. Closed the window came back later definitely was a odor. Housekeeping definitely didn't clean the room. Changed rooms at midnight after we came back from a comedy show, no issues after. "

"Staff is awesome, room was clean, breakfast was yummy. "