Old Landing Golf Course Tours

The stay wasn’t great at all. We had very noisy neighbours. When we called the reception the first time, they said they would take care of it, but no one did. We called the second time, then someone came and knocked on our door first to confirm that it was us that called, which is unprofessional. It sounded like he talked to the noisy neighbours. Nothing changed. We had just enough after and had to bang on the wall and yell for the neighbours to stop. After that, they were quiet. After we got home, I received an extra charge that I was confused about. I called the hotel many times, couldn’t get any help first, then I was able to talk to the manager who was the same manager that couldn’t properly address the noise next room. The charge was for the breakfast and unlimited snacks from the third floor. There was obviously miscommunication because the charge included both me and my husband, but we wanted the service included for me and my son only, for whom the service was complimentary. We also were never presented with the invoice or anything at the time and we didn’t sign any paperwork. I was trying to explain this to the manager and get the partial refund, but he was very hesitant and said he would try to get the refund, which never happened of course. I was able to get it through my credit card though. It’s not a bad hotel, prices were reasonable and it’s in a very good location, but the management needs improvement.

We chose the hotel because it had a spa, which didnt disappoint and an outdoor pool. Overall hotel is very well maintained. Pool area a little small for the amount of guests, not enough lounge chairs..However Moises at the pool bar is a gem. Smiles easily, patient- considering ordering food can be challenging...he could use a food runner when its busy. Hotel ambience upscale and we felt safe. Our room was very nice and clean, Updated decor, spacious. Complimentary soap, shampoo etc were very, very nice. The view from our room not so nice as we mainly faced a brick wall, they should have discussed a possible upgrade$$?? Fortunately, we were only in the room for the most part to shower and sleep. Room was very quiet. The Restaurant wasvery busy and was challenged at breakfast time...seating and service experienced delays but the staff was always pleasant. Breakfast was pricey. Location on the Wharf was excellent. Would definitely stay again but would discuss room location and possible breakfast included price!

Great stay at this hotel. We needed a place close to Union Station and it is truly a 2 minute walk. Bed was very comfortable and the room was very clean. Had some plumbing issues but they sent someone to fix it right away.