“Unfortunately, my experience at this hotel was very disappointing, mainly because of the customer service I received from the manager.
I arrived around 1:00 PM and requested a suite on a higher floor. The male guest service representative was very kind and explained that the available suites were on the first floor, where there is a lot of noise from the lobby and game area. He recommended that I return at 4:00 PM, the official check-in time, to hopefully get an upper-floor suite.
When I……
“Stayed in a King Suite and it was immaculate, kitchen was a pleasure to have access to everything I needed. My only issue was the hot water took a long time to come through but eventually did. I would definitely stay again.”