Palm Springs Castle Hotels

"We stay here every time we’re in Palm Springs. That’s saying enough "

"I planned a getaway with my dad during a low-season Thursday–Friday, specifically choosing a time when the hotel would not be busy. Despite this, the experience was very disappointing. Months in advance, I requested 2 ground-floor rooms next to each other due to my father being elderly and having difficulty with stairs. I was assured this would be arranged. Upon arrival, we were told our rooms were on the second floor, & there are no elevators on the property for customer use. Given that the hotel was not full, this felt entirely avoidable. The front desk acknowledged part of my request but claimed there was no record of the ground-floor requirement, despite my clear communication. We were also informed at check-in that water would be shut off from 11 PM to 6 AM, which had not been disclosed beforehand. This was especially frustrating given a previous stay where gfs & I encountered a room with a strong odor (due to water tank issues) and were moved to a second room that was not clean. We were told this would be noted and that future visits would be handled with extra care. I mentioned this again when booking, but no effort was made to improve our experience. What should have been a smooth, relaxing stay became unnecessarily stressful, especially for my father. I cannot recommend this hotel based on these experiences."

"Average… busy, loud, no microwave, dated. "

"The room was very dirty. Mold in bathroom, stains on carpet & on walls. The wallpaper had been removed from the wall and then stapled back in place. The staff were all friendly & helpful. "

"Justin at the front desk was amazing! Check in was easy. The room was clean. Except at the back of the bathroom door the hook was not properly installed. We were given buffet coupons and the breakfast was excellent! Quality food for sure. We didn't use the pool as we were at a day spa all day somewhere else."

"It was not all hyped up to what i thought the place would be"

"The reception staff was friendly and quick. The room was clean and the property was convenient for walking. "

"Easy parking. Nice staff. "

"The good: truly gorgeous, vibey design that holds true to the original character; comfy beds; spacious room (we were in an oasis king); restaurant and poolside bar onsite. Great landscaping in the pool area. Drinks were good. The could-be-better: need more lounge chairs - better use of poolside area; paper thin walls meant every word by our loud neighbors was as clear as if they were standing in our room; no follow through on customer service calls as they outsource to a message service that promises resolution but no action is taken. Location is decent - across from Moorten’s Botanical Garden, Mr Lyon’s (and Seymour’s Bar). 12/10 recommend both! The door adjoining our room to the one next to it was unlocked, and no way to lock from our room, posing a security issue. Called twice was assured that it was being forwarded for resolution but no one ever contacted me back. "