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“grant”

“I was a little grossed out that there was someone else’s trash in the room trash can when we checked in but the front desk insisted that the room was cleaned. Other than that our stay was uneventful.”

“The A/C in our room was not working well. Temp wouldn't come down below 77 degrees with unit running constantly. Switched rooms for our 2nd night...room only cooled down to 75 degrees despite the a/c running constantly. Also, room-phone was not working during or 2nd night. I had to walk down to the front desk to order room service. We have been coming to the Westin La Paloma for 35 years. Overall, it is disappointing to see how the property seems to have degraded without sufficient attention to……

“Nice”

“I’ve stayed at La Estrella before and had a great experience. This time there were a couple of things that needed attention. The bathroom sink was NOT draining properly, and it seemed to have been in that state for a little while. Also the toilet developed a leak along the floor on the second day of our stay. Unfortunately we were really busy during this visit and didn’t have time to alert staff to the situation earlier in our stay. On check out day, I requested a 1 hour delay because my……

“There were a lot of mosquitoes in the room, so I didn’t sleep well”

“The sound of the air conditioner gave me a headache all night”

“very good”

“We only had a chance for one night stay but all the amenities are great.”