“So, the system went down when we were checking in the staff may have been inexperienced we were directed to sit down. Check in was smooth after that.
After we checked out we got a call from the manager stating that there had been damage done to a table in the room. Our mother in law had stayed in the room. I understand the need for follow up we found the process a bit upsetting.
The manager did not have any real information about the damage, just that a night table or table had been broken……