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"The only down side was we waited an hour and a half to get out car once we had checked out. the valet was under staffed that day. My wife and I have stayed here before and we didn’t have this issue. plan ahead of time though. "

"Check in process was a little confusing. What would help is a note by Hotels.com or Kasa to pre-check in so that we can get the correct (Kasa) confirmation code not the one provided by Hotels.com. Plus directions to the hotel floors etc. There are no laundry facilities but everything else was good. Staff contact via text was new but efficient. They responded within minutes. Always polite. Will stay there again or at another Kasa facility. One more suggestion. Can they use there own device to upload license/ID plus facial recognition...it possible. "

"The room was spacious. "

"We love the hotel very beautiful hotel and great view "

"The staff was very nice but the room wasn’t in great shape. We also didn’t have a phone or enough towels and toilet paper. "

"We come to Dallas a few times a year and this was our first time staying at the Fairmont. We stayed in a good room which included access to the gold lounge. The entire hotel was very nice and the staff were all wonderful. This will be our downtown Dallas hotel going forward "

"Pool looked great, but it was too cold outside to go into the pool. Breakfast options were great. Live music at night was great. Bartenders were very attentive and fun. Bed was extremely comfortable, and the view from my room was awesome."

"Yes"

"The breakfast menu was fine, but I got tired of eating same breakfast for three days."