Checked in and they didn’t have my reservation in the computer. They had to “build it” in the computer. In total it took about 25 minutes to check in. She said she would give me a room with a great view since I had to wait so long. The room wasn’t in the building that I made my reservation for though. Arrived in the room, and it did have a great view, but was this tiny room not really matching the description. I called and inquired and was told that was a “standard king” and other amenities were not guaranteed. 15 minutes later she called and offered a different room in a different building. I accepted and was pleasantly impressed by the change. Not the same view, but a very nice room.
Walls are too thin, I could hear the people next door quite well. They were loud people. Outdoor hot tub was not hot at all, but indoor one was nice. Overall I was happy with the stay and would stay again. I was also pleased to find a charge station for my EV. Attached pictures are my view.
Howard
2020 年 1 月入住 2 晚
8/10 还可以
Jackie,California
与配偶出行, 团体旅客
2019 年 10 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
Very nice space everything went well the only odd thing was everything kept shocking us like the door handle to the balcony and then light switches
Jackie
2019 年 10 月入住 1 晚
4/10 很差
真实旅客
与配偶出行
2019 年 8 月 28 日
满意:住宿条件和设施,清洁度
不满意:员工和服务
I didn’t like that the front desk was so inaccessible. Check-in was unclear as you had the choice to go to the front desk located in another building or you could check-in over the phone but you’d eventually have to go to the front desk to put a card on file.
Express check-out was available, but I have yet to receive my receipt for my stay and was charged $10 for something unknown.
It was extremely hard to get in contact with staff over the phone, at one point our room key stopped working and of course the only solution was to drive to the front desk to have it replaced. Customer service was poor.
真实旅客
2019 年 8 月入住 2 晚
8/10 还可以
Jonathan
2019 年 8 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jonathan
2019 年 8 月入住 2 晚
8/10 还可以
真实旅客
2019 年 8 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Beautiful and peaceful
Beautiful area and lots to do at the resort. It's best if you can take advantage of all they have to offer while you're there.
真实旅客
2019 年 8 月入住 1 晚
8/10 还可以
真实旅客
与配偶出行
2019 年 8 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The site's location is close to both Lake Tahoe and the Carson Valley.
真实旅客
2019 年 8 月入住 2 晚
8/10 还可以
Lupiloo
与家人及幼儿出行, 与家人出行, 与配偶出行
2019 年 7 月 12 日
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
When it comes to checking in you have to go way up the hill to the club house (which is not at the same hotel) they don't tell you or have any signs letting guests know where they should go to check in. Office was closed and no one in site. Waited for 20+ mins before we saw a maintenance worker who told us about checking in up the hill. Besides that we had a great stay! We stayed in a 2 bedroom suite and it had 2 master bathrooms one with a jetted tub. The drive there was beautiful and only 10mins from the main city (Lake Tahoe) will be back soon!!