Vandergrift Castle Hotels

"Where to begin. So many ppl were helpful & kind. When we arrived my nephew had dropped off a car seat for my grandson that was arriving the following day, the woman at check in was so very kind to let me know it was there behind the counter. She addressed me using Mrs. which I honestly felt like that was very professional/respectful. She was very kind. I gave her 2 gift cards to be applied to our stay and she mentioned Jesse is the auditor & the gift cards would be applied when Jesse arrives. I was nervous because ince I gave those to her, I had nothing to show I gave them to her. I went back the next day to ensure they were applied and Jesse was there. Jesse was awesome! He went above & way beyond the call of duty! He of course applied the gift cards, but went further by stating they have a snacking hour where snacks are out between certain hours. The day we arrived was popcorn & the next day was strawberry’s & pound cake. I told Jesse that we were leaving for the day to see family I had not seen in 6 years but my husband was having a surprise birthday party there. Jesse stated “I will save you some. Just ask Lisa when you return”. We returned fairly late that evening, pretty full from foods we had at party so didn’t go running to Lisa for pound cake. My daughters room key needed reset so she went to front desk to have it reset & came back with cake & strawberries! Now THAT is Great customer service that needs to be acknowledged! He was so very kind & appreciates customers!"

"I liked everything "

"Check in was quick and easy. The refrigerator in our room was not working, but was quickly replaced. Considering the heat during our stay, it might be best to leave the A/C running. I have never stayed at any other hotel where they charged for breakfast!"

"Spread has dark large spots on it needs clean "

"It was great"

"Room was very clean. Frost desk staff was very polite and accommodating. "

"Very clean. Well run facility!"

"Room was clean and very comfortable. Would stay again. "

"It was a great experience."