“The only sour note in my two stays was Expedia’s refusal to accept the motel management’s approval of my request to drop one night (Aug. 12) from my reservation. Expedia first told me they couldn’t reach management, though I had no trouble doing so. Then Expedia emailed me that management had rejected my request, an outright lie. Two different employees accepted my request but said only Expedia could change the reservation. I won’t be using Expedia again and will discourage others from doing so.”