Search and Rent West London Condos

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"The general areas in the hotel are nice and well appointed (reception, bar etc.) but the hallways desperately need the carpets replacing and the rooms are a little tired/grubby in corners. I was given an 'upgraded' room, it was on the ground floor (which is fine) however the whole length of the window was a parking space immediately outside so all I could see was a land rover and it didn't feel the most private so had to have the curtains closed the whole time. Long check in queue. Body cream in the room dispenser empty. Would prefer takeaway cups in the room or reception for coffee to go in the morning."

"Honestly, the best thing about this place is riding the Terminal 5 Heathrow Pods. Everything's very impersonal, staff are nice enough, but I felt like I had to work hard for them to notice I was even there. Everything's "Self Service". The hotel is . . . OK. Tried to eat at the restaurant, after I'd sat there & been basically ignored by the staff for 20 minutes, I got up and went to the convenience store in the lobby. (also a "self service" checkout) More about the driverless Pods: they're really cool, but if passengers are forced to share a Pod (due to demand during peak times, or because only one bay is functional, for example) the eight pound fare starts feeling like a rip-off"

"I was using the hotel as a one night stay before an early morning flight so the proximity and transport to the airport were excellent. The staff were very good and allowed me early access to my room. So, from the practical point of view, it served its place perfectly. However, the comfort of the bed was very poor. The mattress wasn’t just very firm, it was downright solid with no give whatsoever. I also have to say that whoever chose the design of the carpet needs their head examined. The pattern gives the impression that it’s dirty with stains of spillage all over. I know this is a personal point of view but it gave me the impression of uncleanliness and not wanting to walk barefoot on it. So, to sum up: practically - excellent; comfort - poor. Value for money, I suppose where it is and what people will generally use it for, it is good. Would I use it again? Probably not."

"Good location for flights from Terminal 4."

"Great selection at the bar in a very comfortable, relaxing area. "

"Nice basic hotel close to the airport. Clean, comfortable and well located. "

"What a terrible hotel. They charge a luxury price and have nothing to show for that. NO AMENITIES! Nothing except lounge un- attended and without anything to offer. Do not stay here when there are so many better locations that are still convenient for Heathrow travel."