“THE PROPERTY IS EASOLY ACCESSIBLE & PLENTY OF PARKING. STAFF WAS FRIENDLY. ROOMS ARE CLEAN & WELL MAINTAINED. I FELT SAFE AS A SOLO TRAVELER. DEFINITELY WILL STAY AGAIN.”
“I came to check in and realised my booking was reserved for the following Friday. I was informed to cancel and rebook. I asked about a refund, as Expedia stated the room was non-refundable. I was assured I’d get my money back. I was informed that the room may not be to my liking and was advised to book at the neighboring locations. Exhausted I agreed to check out the room. The smoke was bad, the carpet totally unsanitary. The couch covered with a sheet. As soon as I set my wallet on the night……
“Tha pool was very dirty, the toilet was filthy, the room smelled musty, the TV never worked even though staff repaired it once it never came on again. Glass bottle broken at wheelchair ramp next to our room for 4 days.
Staff always made sure we had towels and garbage was removed. Staff very kind.”
“We attempted to check in early, that was not well received... nor would the front desk reception even acknowledge my request. She rudely stated "your rooms not ready" with zero attempt to offer a solution or another option. I even requested to upgrade to anything available as we were on a time schedule. That only seemed to offend her more. [(9/12/26) 1:30] My husband also witnessed an verbal altercation between management and a guest in the main lobby. That was extremely uncomfortable.
All……