Bass Concert Hall Tours

I stayed here for work. At this price point, I expected the basics to be handled. They were not. On a busy Friday night, a bouncer-type staff member was posted near the elevators. When I walked up to go to my own room, he ushered me away. He did not ask if I was a guest or ask to see a key. He just assumed. The only explanation I can come up with is that he took one look at me and decided I did not look like someone who could afford to stay there. I was a paying guest coming back to my room after a work day, and I was treated like I was trespassing. The front desk was no better. When I raised my concerns, staff laughed at me sarcastically. I have never been laughed at by hotel staff for asking for help, at any price. I asked repeatedly for a memory foam pillow. The staff did not understand the difference between pillow types and kept giving me wrong information. The Director of Front Office later confirmed this in writing and said the team needs training on it. I had problems with the valet service as well. Then, after I specifically asked that no one come to my room, staff came to my room late at night anyway, the night before an early departure. I got very little sleep. I would have rested better at a $100-a-night hotel. After the stay, I asked for a manager to call me. Three days went by and no one called. When I finally got an email, it repeated my complaints back to me, apologized, and then declined a refund because I booked through a third party. It

We had an absolutely fantastic stay at the Plantation House Boutique Inn in Pflugerville! The entire property is gorgeous and has such a welcoming, relaxing atmosphere. The pool was fantastic, and we had a great time playing cornhole—it really felt like a place where you could slow down and enjoy yourself. Our room was exceptionally clean, comfortable, and beautifully appointed, with tons of thoughtful amenities that made the stay even better. And the breakfast was wonderful! We especially enjoyed the great company with Luey—it was such a fun and memorable part of our stay. We couldn’t have asked for a better experience. We’ll definitely be back! Highly recommend the Plantation House Boutique Inn if you’re looking for a beautiful, comfortable, and unique place to stay in the Pflugerville area.