“The front check-in lady was slow (kept blaming the computer system). She simply seemed as if she did not want to be there. The juice machine was out of order for breakfast and they did not offer anything to replace it for the kids (I'm not giving coffee to my 10 year-old). The hotel was good. The beds were comfortable and the room was good.”
“All my family love this hotel. We had a road trip from LA to Texas. This hotel is the best one including clean, layout, and staff. Especially the front dest Alana, she is so nice and warm and she did her job perfect. I try to stay one more night and booked online first. When I go the reception Alana say hi and smile to me then pass the room key directly. That is amazing. I am not vip for double tree Hilton. From that moment, I will be one. Thank you Alana”
“Could it get anyone on the phone days before stay, day of stay could not find anyone in the lobby, sat and waited for 30 minutes before getting checked in. AC in the Waco room did not cool the room down at night so it was a hot humid stay.”
“The rooms are like a Motel 6. Crickets in bathroom. Stains on linens. The pool was very dirty with trash in it. Disappointed, but our fault for booking. Motel 6 would have been cheaper and same experience. (Although We never stay there) and will pay the extra to stay somewhere where we can at least swim in the pool. 👎👎”